Sushi House
Alameda, CA 94501-6228
Phone: (510) 865-0999
08/07/2007 Posted by kimbtatter
Sushi house has some of the worst customer service I've ever experienced. Sure the food is okay and cheap, but it's still not worth the long waits and rude staff. I tried to make a phone reservation for 12 during their busiest hour and was told to call back later. When i did, the guy on the phone told me he couldn't except my reservation and was rude by saying " well, what's wrong with coming in, signing up, then waiting". it's a business lunch and people cannot wait for 20 minutes before eating - that'd leave them only a half an hour to eat, pay and leave. Also, you'll have to take small sips of water (if you are lucky enough to get some) - the waitresses will ignore you until you are practially choking on your food. I was a long time customer because the view is great and the food is cheap, but I'm not going back after the phone incident. Kamakura and Sakura on Santa Clara Avenue are WAY better in every way.
Pros: cheap food, great view of the beach
Cons: poor customer service, terrible parking, long waits, rude wait staff
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