Louis Vuitton
San Francisco, CA 94102
Phone: (415) 391-6200
Ratings & Reviews Summary for Louis Vuitton
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User Reviews for Louis Vuitton
03/06/2008 Posted by dgsf
"What a terrible experience at the Louis Vuitton store. I purchased a standard wallet and was told I had 30 days for a refund. I brought back the wallet within the time frame and was told they would only give me store credit. While I was at the register they told the person next to me "you have 30 days for a full refund" as well. When I brought it to the attention to the women helping me she said, yes that is true... You have 30 days for a full refund of store credit. Is that really a full refund? I asked to speak to a manager to which the sales person was hesitant. She left and came back in 5 minutes and said the manager supported her decision and that nothing would be done. I was shocked the manager didn't have the courtesy to tell me in person so I asked to talk to the manager and was told by the sales person "She is just going to give you the same answer I did". Eventually the manager came to me and said I am standing behind my staff and we will not give you a refund. The manager said I could call their 866 number and complain. I did call the 866 number to complain and was told they would look into it and give me a call back within a day. It has been a day and I have not received a call back so far. It is not the money but rather the principle of how they treated me and spoke to me in such a demeaning manner. I have to say they have the worst customer service I have ever encountered at ANY store. I told them I would put 5 negative postings up a day until it is resolved."
Cons: Terrible Customer Service
