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East Bay Services 2007

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ANZU

222 Mason St
San Francisco, CA 94102
Phone: (415) 394-1100

Ratings & Reviews Summary for ANZU

What Users are Saying:

  • Prompt seating
  • Make reservations
5 Star Rating
 
(14 reviews)
4 Star Rating
 
(11 reviews)
3 Star Rating
 
(0 reviews)
2 Star Rating
 
(5 reviews)
1 Star Rating
 
(8 reviews)

User Reviews for ANZU

Citysearch (30), Trip Advisor (4), Dine.com (2), RestaurantRow.com (1), MenuPages (1), All (38)

4 Star Rating: Recommended

11/18/2007 Posted by aed1127

Cuisine described as EuroJapanese...wonderful food and great service. Chef Barney Brown knows what he is doing! The Black Cod is a signature dish, sushi was exquisite and an interesting dessert wine section. Will be back!

Pros: validated parking, a warm respite from the white marble lobby, great food

1 Star Rating: Not Recommended

08/21/2007 Posted by nicgarnett

A very unpleasant experience because: 1. The restaurant would not honor the restaurant dot com coupon 2. The management was entirely unresponsive 3. Some of the food was inedible due to exceptionally high salt content 4. The waiter was arrogant and indefferent We will certainly not return and would in no way recommend this restaurant.

Pros: None

Cons: Attitude; service; food

Response from this business

Posted on 10/15/2007
This guest tried to use restaurant.com during lunch. The terms on the certificate and the website explicitly state the certificate is to be used for dinner only.
1 Star Rating: Not Recommended

05/30/2007 Posted by oldf

We had a very bad experience at this restaurant. I was given a gift certificate by my staff for Sunday Brunch for 4. The hotel's salesperson faxed over the certificate because my birthday party was that night and the staff wanted something to give me. . I made reservations and gave the number of the certificate to the reservation clerk. Well needless to say- we had a rude awakening when they refused to take the faxed copy of the certificate. The manager and the Director of the restaurant are equally unresponsive as yet. I don't recommend such a place.

Response from this business

response to "we feel cheated"
Posted on 06/04/2007
We worked with the guest to resolve the issue but she presented a photocopy of a gift certificate from over two years ago. Hotel policy precludes us from accepting anything other than the actual gift certificate in the event of fraud. We are happy to honor the actual gift certificate once presented.
4 Star Rating: Recommended

04/14/2007 Posted by nan8016

I've been to Anzu a few times now. The food presentation varies from average to above average each time. Wish it would always be the same. Menu is limited. The Rock is cool, table side cooking. Price was good for quality of food. Staff was very sweet and helpfull. Nice place to go in downtown area. Ask for a seat by the window for cool downtown view.

Pros: Service

Cons: Ambience is simple for the price

2 Star Rating: Below Average

12/28/2006 Posted by kellygirlsr

Christmas dinner was terrible, terrible, terrible! What a huge disappointment and embarrassment to have taken an out-of-town guest there for dinner. To begin with, I never would have thought food would languish in a hallway. The hot entrees were of poor quality and barely warm to the touch. Some of the dishes looked as if prepared for a previous banquet (e.g, venison, mashed cauliflower, and something questionable). Furthermore, the presentation was of poor taste; the buffet looked as if it was ran-sacked by a bunch of drunk frat boys on a cruise ship. And imagine having to cough up $55 per person! Stay away from this place. I’ve checked Anzu’s website menu and was totally fooled by it. The presentation of the menu items was truly an example of “it looked better on paper.” I think I’ve eaten better meals served by arthritic cafeteria women in hair nets.

Pros: none

Cons: poor quality food

5 Star Rating: Highly Recommended

12/20/2006 Posted by aapinoyoc

Anzu is a great place to dine. Even though the it was a kind of pricey the quality of the food made it worth it. I really recommend this place to those picky eaters that are looking for great food quality.

1 Star Rating: Not Recommended

12/05/2006 Posted by ladykred

I had reservations for Thanksgiving Dinner. You see the nice chairs and spacious aisles in the photographs, forget it. We were seated in a room with bad banquet tables and chairs. There was barely enough room for the waitstaff to walk between the tables. There were tables for 2 jammed against a wall with no room to get out without getting the people at the next table to stand up and let you out. There we so many people that it took 15 minutes to make it through the buffet line. By the time I got my plate and started making my way through the line, a number of the serving dishes were empty. This was 30 minutes after they opened for dinner. The person who was refilling the dishes had to make it though another narrow aisle, along with customers in line. It was a mess. This was not worth the $55 per person they charged. To make matters worse, I had to guarantee my reservation with a credit card. We paid with my BF’s credit card. The restaurant explained the mistake by telling me that the last names are not the same, so they charged my credit card as a no show. They did this not once but TWICE. It has been a week and still no credit. I’ll have to contest it with my credit card company. By the way...the food was good and the waitstaff was good bringing drinks and clearing plates.

Pros: Food

Cons: Everything else

1 Star Rating: Not Recommended

09/21/2006 Posted by senatorsmith

This restaurant was an out-and-out disappointment and strongly not recommended as a date or special occasion venue. The lighting and ambience felt very much like a corporate cafeteria. Service ranged from sleepy to spacey. Diners appeared to be mostly clueless, middle-aged, unhip, frumpy types. Food is from the first generation of fusion cuisine -- when the concept itself could win a restaurant points with little attention paid to preparation or flavor. The salmon that I had was the worst preparation of this noble fish that I have ever had. It was raw and slimy -- and the waiter assured me that this was the way it was meant to be! The dessert selection was trite and very ordinary. The only redeeming feature of this restaurant was their sake-based cocktails which where pricey but tasty. They might do well to let the bartender do the cooking!

4 Star Rating: Recommended

08/30/2006 Posted by bzzzsweeti

We have celebrated our anniversary here for 3 years in a row. The food is rather pricey for Fusion Japanese food, but it's worth it. The chocolate dessert is to die for. We sometimes go here just to get the dessert. =) We have since moved out anniversary venue to The Waterfront, but not because we don't like Anzu, parking is just easier at Waterfront.

4 Star Rating: Recommended

06/01/2006 Posted by katelynnl

we stayed at hotel nikko and on our last day there we decided to have brunch here. and we were pleasantly surprised! i wish we could've had dinner here.. if you're going for brunch, skip coffee and try orange juice. delicious~ service was ok though.

Editor's Review

The Hotel Nikko's flagship dining room showcases a Japanese-influenced continental menu, as well as a sushi bar with domestic and Tokyo-imported fish.  See the full editorial review.

Insider Tips

Parking

The restaurant validates parking for free at the hotel garage, two hours for lunch and four hours for dinner (one hour during Sunday brunch).

More Insider Tips

Restaurant Information

Parking

  • Garage

Hours

  • Mon-Sat 6:30am-11am, 11:30am-2pm, 5:30pm-10pm
  • Sun 11am-2pm, 5:30pm-10pm
  • Sushi Bar: Tue-Sat 5:30pm-10pm

Payment Types

  • Visa
  • Cash
  • Discover
  • MasterCard
  • American Express

Cuisines

  • Central European
  • Sushi
  • Japanese

Meal Price

  • $$$

Amenities

  • Fine Dining
  • Brunch

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