Dryfast Cleaning & Restoration of San Francisco

10/08/2008 Posted by Gimmeabreak1

Technicians are generally nice. Owner is greedy and horrible with customer service- in fact accused me of being a "bad customer"- i have never heard that before. I was told different stories by 3 people at the company. I have never written a review online of anything before... but was so disappointed by these people i had to. I feel like i have been completely taken advantage of. This would be a good "People's court" episode. I was told to be home at a certain time 3.5 hours ago.. and they still haven't come to pick up the equipment yet- my wife and baby are already asleep.... Feeling like a victim.

09/16/2008 Posted by SanfranciscoBay101

Worst of the Worst!!!! they are terrible. came LATE, and the Technicians has no Idea, what he is doing! I dont recommend this Fuk#@s

06/22/2008 Posted by W0rldTraveler34

- First they never called to confirm the appt so I wasn't sure if they were going to show. Just a minor annoyance, but it got worse from there. - Pulled the old bait n' switch, quoting one price then it being significantly more expensive when they arrived. Woman on phone swore I didn't tell her it was a sectional (as opposed to a regular sofa) when I know I was abundantly clear and she had even repeated it back to me. - Cleaning guy showed up with stuff to clean leather even though I discussed with the woman that it is microfiber. He proceeded to tell me he doesn't know what microfiber is. - I got back on the phone with the woman and clarified exactly what the fiber is and the directions that came with the couch (which state in bold "only water-free dry cleaning solvents may be used...The use of steam or water based cleaners may cause excessive shrinking or staining..."). She promised they did not plan to use steam of any kind. - Guy came back from his vehicle with, you guessed it, a steam cleaner. - I called back to cancel and was told she "is glad I am canceling" and gave me attitude about how many hundreds of couches they have cleaned successfully but if I am "that uncomfortable" then it is better they don't work with me. Incredibly unprofessional and certainly didn't give me the confidence that they know what they are doing. I would not trust my furniture in their hands.

07/17/2007 Posted by angigirlbg

i just want to say that dryfast are very professional in their work and i have already recommended them to all my friend and colleagues. if you decide to use their service i guarantee you wont be disappointed!

Pros: on time, good work, nice crew

Cons: none

07/17/2007 Posted by pepibgusa

i would not usually take the trouble of writing reviews bu dryfast definitely deserve a good word. I manage an apartment building and they are the company I use for everything - carpet, upholstery, air duct, dryer vents. they do it all and they do it good! I recommend them highly to everyone!

05/26/2007 Posted by tcvetence

this must be the greatest crew i have ever met. i had them clean my carpets once and since then i hired them for all my cleaning at the house - they did my bathrooms, my air ducts, even the driveway in front of the house. they have great technicians and very nice customer service on the phone. i recommended them to all my friends!

Pros: on time, great cleaning service, great customer service

Cons: none whatsoever

04/05/2007 Posted by sfbuff

This is by far the worst experience I have had as a consumer in the last 2 years. There is nothing professional or honest about this business. I am left with a destroyed carpet that now must be replaced only after I have had 3 months trying to negotiate. Need I say more...anybody but DryFast. Save you money and the heartache-hire a real business

Pros: They returned my money

Cons: They left me with a damaged carpet

01/30/2007 Posted by gankah

This company provides excellent service. They are fast, professional, and extremely reliable. They had answers for all my questions and were willing to accommodate special demands, like moving furniture in order to get to the places where cleaners don't make an effort to clean.

Pros: customized service, very amiable, punctual

10/13/2006 Posted by bibi_25

The best crew! The best company! The best service ever ! I' m so satisfied with this company . And will continue to call them!

10/13/2006 Posted by nadin_21

I called this company on Columbus day for a carpet cleaning and the guys cames right the way and cleaned my carpet fast and professional.My house looked like brawn new after that. I'm very satisfied with this company and will recommend for all my friends.