Kelly Ann's Day Spa
Pleasant Hill, CA 94523-2773
Phone: (925) 944-5655
06/05/2008 Posted by steffi218
I've been to Kelly Ann's several times now for my brows and for my nails. Today was the final straw when the person answering the phones (named Daniel) was very rude when I called for an appointment. I've noticed that the front desk staff is often stressed and today was no exception. The owners of Kelly Ann's need to pay attention to this because it is never ending and affects their customers. It's NEVER a pleasant experience at the front desk. After the way that Daniel treated my call today, I don't think I'll ever go back to Kelly Ann's again. Also, I'd like to mention that it seems as if you have to book two weeks in advance for nails. I've gotten painful ingrown hang nails after pedicures at Kelly Ann's, which I've learned my lesson now. I had my brows waxed and colored three times there and with each color I specifically asked the same person to make them darker (richer) in color and it just was not done.
Pros: Location
Cons: Too expensive; Rude staff; Stressed-out staff; Rarely an appointment available when needed
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