Carpet-Master Chem-Dry
Oakland, CA 94606-5304
Phone: (510) 724-1069
Ratings & Reviews Summary for Carpet-Master Chem-Dry
What Users are Saying:
- Finished on time
- Accurate quote
- Good selection
- Reasonable price
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User Reviews for Carpet-Master Chem-Dry
01/25/2007 Posted by matty68
Hello everyone! I always give credit to those who deserve it so I am highly recommending Carpetmaster Chem-Dry! I recently purchased an "as is" home. My husband and I took a huge risk doing this, but we were able to get a lot of house in a good location for a great deal...Anyways, the carpets in this house were thrashed. I'm talking dog urine, ink, coffee...anything you can imagine was in there. The realtor had recommended that we just at least try to get them cleaned before we tore them out, just in case they would end up looking ok. He recommended that we call Carpetmaster. He said he had used them time ands time again, and that they did a good job. So we called them and boy were we glad we did! THEY SAVED OUR CARPET! I swear it looks like it is NEW! They were able to remove all the stains, and groomed them to perfection. Before the carpets smelled like urine and tobacco and ended up with a really nice citrus scent that lasted for about a week. I really recomend that before you throw out thousand of dollars of carpeting, you try these guys out! They aren't cheap, but they do an AMAZING job, it dries really fast and they were professional too. Jonathan was the tech that did the work- If you are getting them cleaned request him, he did a great job, and they dried quicker than I've ever seen carpet dry. I still can't get over it! ugh, I've become a housewife-yuk ha ha!
Pros: looks great, smells great, good service
Cons: a bit pricier than steam cleaning-worth it though
10/13/2006 Posted by writerach
Absolutely the worst. Terrible service and I can't even start to describe what happened in my home. The owner, Michael Lane, was almost impossible to reach, and when I finally tracked down his cell phone number, he was immeasurably rude. It won't all fit here, but if you google search "carpet cleaner yarnagogo" you will come up with my full story. Do not use this company.
08/02/2004 Posted by nrages
2 1/2 months ago, carpets cleaned nicely, but wouldn't recommend them. Technician knocks HOLE in wall but doesn't realize! I called him that day. So, why 2 1/2 months later there is a still a hole? This company you have to keep calling and calling, if there's an issue. They never return calls...and if they do, they don't make it a priority. Whenever they called back, they spoke to voicemail, and never followed through. After 2 months, spoke with someone who seemed concerned. They made appointment, for someone to come assess damages. I rushed home, instead found voicemail stating that they'd rather not drive to residence. Instead, requesting written quote of damages, faxed. Is fax machine working? NO! So, they say mail it. Basically, they don't care about customers. Most businesses would be highly concerned when inflicting damage on someone's property. They would make it a high priority. Not them!
Pros: Good cleaning
Cons: , Don't return calls, No effort to repair
09/07/2002 Posted by alicia_m_lo
My carpet came out really clean and the stains were removed. The technician was good at explaining the process and helping me to decide what I needed.
Pros: knowledgeable, professional, efficient
Cons: late on my appt., a little pricey
