Dublin >Food & Dining > Hana Japan Steak House
7298 San Ramon Rd, Dublin, CA | Directions 9456837.705532 -121.936803
Not a good pick. – This restaurant, used to be one of my favorite. The chefs were amazing; doing tricks with food and utensils. It provided loads of entertainment for my family. Their food was great, loads of flavor and a good blend. However, just recently, my sister and I, and the family, headed to Hana Japan to celebrate our twin birthdays. Apparently, only ONE of us could use a birthday discount and it was only for the fried rice. Later on, my family decided to split some dishes, and we were told that to split a dish between two people, we had to pay a ten dollar fee, which was unnecessary. The portion would even remain the same, and splitting the food would take away all the other discounts. It was something never mentioned. Afterward, the manager was very rude and uncaring. Later, I quickly realized that the food was actually COATED in butter, making it unhealthy. Overall, I do not recommend this restaurant.
Worst Experience in 60 Years! – This was by far the worst dining experience of my life. Birthday Party of 12 people. Prices were unbelievably high, surrounding was filthy, grill wasn't hot enough to cook the food properly, I could go on & on. I took in Baskin Robbins Ice Cream Cake for our celebration. They gladly took the box from me at the door to store in their freezer. When the torture of this meal was complete, we requested our cake. They brought the box to the table and explained that we were not allowed to eat this birthday cake in their restaurant!!! So why did they take it in the first place? The inept feeble minded Mr. Manager said it was their policy and even tho they were not busy on a Wednesday evening, they would not allow us to consume the ice cream cake! He couldn't care less even though I brought plates and forks to avoid them using theirs. We had a party of 12, all heading home in different directions with $68.00 worth of ice cream melting in its box! When the final bills were presented, we were in awe with the totals, not to mention mandatory tips for extremely terrible service. If I never go there again it will be too soon. BEWARE ... If in doubt, go home and eat left overs! I am having a difficult time rating this restaurant, there are no marks low enough to be true to this horrific place.
Amazing! – I love this place. Great food, fun, and service. Free on your birthday too! Highly recommended.
Yuck – Went for dinner on a friends b-day. For starters i noticed the place looked real dirty.they need to really work on making the place look decent inside.we waited basically 45 min. for our table and when we got seated our waitress seemed rushed by our seemingly small drink order..I understand it was busy but customer service is customer service. our food seemed rubbery also . guess he over cooked the shrimp and undercooked the steak.the cook was entertaining to watch though i give him that.to make it short we had a horribly memorable time there. its our second and last time we will ever go there. SORRY HANA. Benihanna it is the next time . their cheaper and have a lot more professional customer service .
Most horrible experience EVER!!!! Riddled with disgust by customer service...or lack of! – Basically, the hostess chewed my sister out and made her cry for asking if we can be seated together. We had reservations for 7:30 but seated at 8:30 which made my grandfather almost leave for he is diabetic and didnt expect to have to wait that long for the table. When I expressed this to the hostess her response was tough. The food was cooked very poor and it was the consciences of all the patrons at the party it was because the staff had an attitude towards us for ?complaining? as we were told by the hostess. When we received the bill, a 17% tip was included that no one felt was earned so we refused to pay the tip and only paid for the food we received. This prompted the bartender to come outside, approach us in such a manner very thug like. He proceeded to un-tuck his shirt and roll up his sleeves as if getting ready to fight and tell us the cops were on the way. Once the officers arrived, we explained the situation to them and were advised although we were justified in our thought process, we still indeed had to pay the 17% gratuity because it was on the menu and we had a party of 6 or large so we paid the difference. I feel they have invented a backdoor operation of collecting 17% gratuity form customers. Guests do not get seated until the table is full regardless if they know each other or not. If 3 different parties of 3 people who do not know each other will be seated together they have 3 different bills, avoiding the higher gratuity charge. Yet if I come with me + 8 and request separate bills we are told no. There is no difference between the 2 other then knowing each other. They charge their guest more money for bringing in business and knowing the people they are dinning with. There is no extra effort put out by the staff or business loss if you seat a party of 8 that knows each other or 2 parties of 4 that do not. Perhaps their gratuity policy should be evaluated. Worst place ever to eat had been goinng there for 7 years too!! what a shame.
over crowed at table, food not that good, way over priced, Went there for grand sons birthday, (does anyone go there if there isn't a birthday).. – over crowed at table,(seven of us shared the table with another young couple) The table is for six, but really five is more suited. More food was thrown around on the cook top, than was eaten. The food was not that good and way over priced, Went there for grand sons birthday, (does anyone go there if there isn't a birthday)..the cook was mexican, not japanese. I believe Japanese wouldn't be seen in this place.
I don't think it was that sanitary either. I wonder if the health board has inspected here recently. Probably not.
Horrible!!! – Hana Japan is about as dirty outside as it is inside. The food was prepared benihana style- right in front of you. What a great show! Too bad their food was of the worst I have EVER had- loaded with oil, butter, and salt. The service was terrible considering the place was almost completely empty (red flag #1). Also, their prices were WAY too high. Considering their location and conditions of the restaurant they should be charging half of what they do. And, after you taste their food- you almost think they should be paying you. Nickel and diming is the one thing they are good at. Sorry Hana Japan- you need to close.
I love Hana Japan! – I think that if you want to have a dinner celebration that this is a great place to do it. Hana Japan is similar to Benihana and is teppan-yaki style where they cook the food on a stove table right in front of you. The thing that I like about Hana is that it is cheaper than Benihana but offers the same kind of food, like shirmp, steak, scallops, filet mignon, lobster and sushi. I go with a classic new york steak and shrimp! Who doesn't like that? I love Hana Japan, but go elsewhere if I am looking for more authentic and diverse menu choices, like sushi, chicken karaage and sashimi.
Fun place for a great meal – We have visited Hana Japan several times - to celebrate a birthday and just for dinner out. The food is excellent and is prepared in front of you with quite a bit of a show. They offer a children's menu and are very family friendly. We have had excellent service - never have to ask for a thing. The food is great - especially the shrimp.
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