Doesn't Recommend

Liza S.

Joined 25 days ago

Don't go there. I have been going there for years with both our dog and cats and the service and care has down way down hill. They are extremely over-priced and expect to wait a lot, before, during and after the appt.. They seem to make-up whatever suits them ie: we are the only ones who can fill the prescription, this is the only option for treatment and "by law, you can't have your pet's remains, you have to pay us to depose of the body."

Don't let them take your pet to the back alone for tests . The assistants are well meaning but pointed out the wrongs lumps to test, two out of three times.

They extracted our dog's tooth and broke off 2 of the 3 roots and said nothing when we returned for repeated swelling/infection in our dog's face. They just keep prescribing antibiotic over and over. We did go elsewhere and the 1st thing the new vet said was let's check for a broken root! It was two broken roots and the infection went into the bone and sinus. Yes it could have killed him! He had to have extensive surgery to correct this as the pieces of tooth had migrated through the bone.

We used to board our dog with them and in the last year our pet came back in worse shape than when we left him - skin infections, no medication consumed for days - they charged $4.00 a pill to toss the pill in with his dry food twice a day and were surprised to find the pills in his cage days later.

The front desk staff seems to always be new and not yet trained. But you have to argue with the manager when they charge you for something the staff told you was "no-charge." They often forget to include everything when you leave. So you have to come back and get the rest of the medications.

Check what they tell you and where they refer you or you'll pay through the nose and it could jeopardize you pet. It's a struggle to get your records sent to other doctors. The attitude toward clients is not good, expect to be put on-hold/hung up on most of the time.

Doesn't Recommend

northinn

Joined 4 years ago

My dog deserved better!. I took my dog Bear to this vet since he was a puppy without blinking an eye on how the costs seemed a couple hundred dollars more than other local vets.I immediately thought and assumed this vet was a notch above the rest, and my dog deserved it. I then started taking my cat, and then we rescued a chuhuahua and paid $750 to have her spayed at this place (probably at least 25% higher than any other local vet) But again, it's just money and the pets are worth it. Well after $4225 (yes I reconciled it) I had a problem with my dog bear on Sunday the 13th and I immediately remembered that Muir oaks is open, so I call in a panic since my dog is coughing up blood! The lady who answers the phone trying to shake me from the first word out of her mouth "There's 2 calls ahead of you... are you sure you would like to wait!!" Almost with an angry "I dont want to be here" tone. So I wait about 2 minutes and she returns and I let her know I need to get my dog in and explain the symptoms. She explains to me immediately that "we are shorthanded with one vet... we only have 2 techs ...and I'm by myself !" With a major attitude this time around. I amd now getting pissed. I informed her that I would like the vet to squeeeze me in!!! Cancel some appointments for anal glands or dentals.. who knows and I dont care THIS IS MY VET, AND MY DOG CANT BREATHE! She defensively rebuttles back that she can have the vet call me,,, I said WHEN! She said at the end of the day!!!! I said "I want to talk to someone else now! She informs me "I'm the only one here" then I said let me talk to the manager!" She said to my disbelief "I am the manager!" She then informed me that I should ge to the emergency vet.

In conclusion, thats what I did, they informed me that Bear had internal cancer and it finally had spread to his lungs.. I had to put him down at 7 years old! This obviously isnt muir oaks fault, but I cant understand how they can take your money, sell you the bells and whistles while assuring you it;s the best for your pet, then turn around in you and your pets time in need and basically tell you to "go to hell!"

They should be ashamed of the way they treated me, and it looks like they've done it to many for years!!!!

Doesn't Recommend

dlsdrd

Joined 4 years ago

Please save yourself A TON of money and go elsewhere!. I have used Muir Oaks for over 3 years until just recently. I always heard that it was more expensive than all the other local vets, but I never really knew how much.

FIRST COMPLAINT: I brought my great grandmother's 16 year old mini-poodle (I inherited) in for a dislocated hip and got the very uncomfortable insinuation that since the vet (Herder) couldn't understand how the poodle dislocated her hip, that I somehow had to have kicked the dog! I was completely offended, but more in shock as this woman knew me not at all--and still made her thinly veiled insinuation.

She didn't know me, because I had already been through 3 vets in the past 12 months--apparently Muir Oaks cannot hold onto their vets, so there is no chance that you will be able to form a bond with your pet's caregiver, nor will that vet get to know your pet...unacceptable.

Then, a procedure to put my dog's leg back into the correct position was estimated at $600 including anesthesia...OK I guess that's what it costs. Well I was mistaken--apparently the vet didn't like the way her own taping job turned out after about 12 hours (she bandaged the dog's leg to keep it from moving around), so she decided to re-bandage the dog again. Well, I found out that in order to fix the job she didn't do very well the first time, the vet had to put the dog "under" anesthesia again!

When I finally was able to escape that time, my bill had swollen from an estimated $600 to 3X that amount!!! My final bill was over $1,800.

I'm posting three other complains--just have to break them up due to size limitations...

Recommends

SINGJESS

Joined 5 years ago

Good service to our puppy. We have been bringing our puppy here for his shots, and the Dr. was very knowledable about puppies and the wait time is not very long. We just boarded our puppy here as well, would recommend this vet if you are looking for quality over pricing for a vet, for your animals.