Hayward Bicycles

Doesn't Recommend

ScottWalter

Joined 5 years ago

Nice shop, limited knowledge on accesories, below average service. Getting back into Mtn biking - been out for a while. Looking for a shop to get upgraded parts, maint and etc..

Asked some basic questions about hitch mount bike racks - they didn't have much knowledge and limited products. This is a Big Shop.

Not sure if it was the owner or not - but took bike in for a tuneup and asked a few questions about my front shocks ( blew the elastomers out 2 weeks before ) and wanted to know if repairable. I was told parts are unavailable and would have to buy new forks.

I questioned this and HE was quite Snotty about it - After looking at some $400-600 shocks - figured id wait. Company called Wings on the internet happily sold me a spring convrsion /replacements kit for $35.

Reguarding the Tune-up On my first ride the Front deraileurr dropped my chain 4-5 times -NEVER EVER happened before the tuneup. Overall shifting front and rear is sloppy and have since retuned it myself. Wheels needed trueing - they're straight - but still flexing under a serious pump - Not happy with paying $70 and getting a week tuneup.

I have always tuned my bike myself but figured I'd give them a shot and if it was good - save me some time and prove resonable test.

I understand that my shocks are old ( 95 Judy XC ) but I repaired them and plan on passing them onto my Wife's bike- quite frankly - they still ride pretty well.

I understand that not everyone knows all the in's n out's of bike racks.

But add the limited knowledge of bike racks, initial snottyness reguarding shocks, lack of knowledge on Camelbak accesories and quite frankly performed a really poor tuneup on my bike -

I'll never go back.

PS - none of the components on my bike are worn out - it has been meticously maintained and consists of XT, XTR running gear, XTR brakes, LX hubs and Crankset etc.

Aside from the wheels being straighter - my bike ran worse after the tuneup.