Team Volkswagen of Hayward

Recommends

Nala N.

Joined 11 months ago

Great service and huge selection! Great job guys! Keep the hard work up!

Recommends

Rasla Y.

Joined 11 months ago

I love Team Volkswagen! They have helped me purchase a car and my closest friends. I recommend them to everyone!

Recommends

Tara R.

Joined 1 year ago

Great service! I bought my car here and I always come here to get it serviced. They did all my services in a short amount of time and solved all needed problems. Big thanks to the service advisor and mechanics. They are always there to help me.

Recommends

Isabell C.

Joined 1 year ago

Go Team Volkswagen. I love my new car I purchased here it is extraordinary its everything I wanted and more. The sales Men were amazingly helpful. Thank you Team Volkswagen.

Recommends

Diego H.

Joined 1 year ago

Great Deal. I'm very happy with my experience here while buying my daughter her first car. The service was great and the sales man new exactly what we needed, the price was right on target for our budget..Thank you for making my daughters first car purchase a wonderful experience.

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cookies367 p.

Joined 1 year ago

Great Experience. I recently purchased a 2005 Jetta from them and had a great experience. All of them were knowledgeable, helpful, and polite.

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Selina R.

Joined 1 year ago

Fast Service!. The other day we had a problem with the check engine light coming on. Cause was some bad fuel I put in from our leftover Jet ski gas tanks...my bad. We brought it in first thing in the morning and by early afternoon I got the call that the car was ready.

Recommends

Kristin D.

Joined 1 year ago

Excellent. I received an excellent quote by email. The quote was $1000 less than any quotes I got from other VW dealerships. I drove from San Francisco to Hayward to buy the car, and it was worth the trip through East Bay traffic. The sales staff are very courteous. They used no sleazy sales tricks and went out of their way to set up excellent finance arrangements with VW Credit. There was no need for laborious haggling. I had done my research, and I knew the price and finance rate were more than fair. I was even allowed to use a $150 off coupon (which I forgot to bring with me) in addition to the already quoted deal. I've never had a better experience with an auto dealership.

Recommends

Whitney R.

Joined 1 year ago

The Best. My experience there was one of the best I have ever had at a car dealership.

Doesn't Recommend

dan g.

Joined 1 year ago

Worst BUSINESS EVER- Don't go here!!!. THIS IS THE WORST BUSINESS I HAVE EVER DONE BUSINESS WITH, NOT JUST CAR DEALERSHIP BUT ANY BUSINESS. SAMI MEJADADA (GENERAL MANAGER), ABBY MUJADADI, AND JAY MUJADADAI ARE LIARS. READ MY REVIEW BEFORE MAKING THE SAME MISTAKE I DID AND PURCHASING A VEHICLE FROM TEAM VOLKSWAGEN OF HAYWARD.

I purchased a 2000 Eurovan from Team VW of Hayward. Eric Warren (salesman) told me at the time of purchase, “every used vehicle has a 1,000 mile/ 1 month warrantY.” Sami told me the same thing while doing the paperwork.

2 weeks later the check engine light goes on and I call them. Abby spends all day Saturday trying to find my file and says call back on Monday. This makes me suspicious and I read internet reviews and they are so bad that I become worried that they are not going to honor the warranty.

I call back on Monday and Jay says, “Bring it in and we will fix it under warranty,” so I drive from Santa Cruz to Hayward and all they do is RESET THE CHECK ENGINE LIGHT AND NOT FIX THE PROBLEM. By the way, Robert (service manager) is quite incompetent as well and says the check engine light might not go back on for a while and this is a maintenance issue and not covered under warranty. They also say I don’t have a warranty, so I check my paperwork, and sure enough there was no sign of a warranty. I was in a hurry when signing my papers and left without something in writing. Lesson learned. I call Eric Warren the next day and he told me again, “every used vehicle we sell has a 1,000 mile/ 1 month warranty.”

Then I called Sami back and he said I was out of luck but he would give me a discount to get it fixed. I told him I already brought it in and all they did was reset the check engine light. I ended up bringing it to my local mechanic and paid $700 to get it fixed.

I contacted 2 lawyers in the meantime and they both said to take them to small claims court. I also was going to subpoena Eric Warren and Jay who said it would be fixed for free under warranty.

So I called Sami and requested that he pay the $700 and he sad, “no.” When I threatened to take him to small claims court and contact ABC 7 On Your Side, his tune quickly changed and he offered to pay half of it. Although I’m sure I would’ve won in court, I accepted his offer so I would no longer have to deal with these lying and greedy so called car salesman and leave this experience in my past.

I also asked to record conversations with Sami, so I would have what he told me on record and each time he refused; thus allowing him to continue to tell me lie after lie.

Hopefully you don’t make the same mistake I did and purchase a vehicle from these people and if you do, take them to court and if you ever need a witness of any sort, please contact me, because these guys need to learn how to run an honest business.