With more than 50,000 electronic items in each store, this high-tech superstore offers one-stop shopping and service for professionals and hobbyists.. In Short Family-founded in the heart of Silicon Valley in 1985, Fry's has become a staple for technophiles in the Western U.S. Keeping up with the latest technological trends, it offers quality computer hardware and software, audio and video equipment and telecommunication products. Each store, which range in size from 50,000 to 180,000 square feet, decorates the aisles with its own unique theme--from Alice in Wonderland to Atlantis--making every shopping trip a fun experience.
Service speaks louder than product.
Two years ago... two years later I still hate them. Their customer service makes purchasing anything there a horrible experience. The employees ask you if you need help one minute the next second they run off. They lack training. A customer wants to get in and out as quickly as they can. They don't want to wait around for 2+ hours so you can figure out if you're doing it right. Having a customer in front of you is good training... but if you don't know what to do, HEY MANAGERS!! It's YOUR job to make sure that the customer is being taken care of.
I could go on but my blood pressure will sky rocket. Bottomline is if you need to get something... go elsewhere. If two years ago their customer service sucked... two years later, they're in the same boat. Go somewhere else. It's not worth the headache.