Concord >D & H Enterprises
AAA recommended we take our 4WD to D&H about 2 years ago to get a smog check. We have been going there for minor repairs ever since. In June of 2012 we took it in to get our smog check again however our check engine light just came on 2 days prior. We told them to see why the light was on and then smog it. They did a smog check first and everything passed, except for the visual check engine light ($90.25 loss). They then said they ran a failure diagnostic for an additional $270.00 fee. Called us and told us the test showed we needed to replace our catalytic converter for an additional charge of $2,602.83(after market price-original equipment $3,000.00). Upon checking 2 other shops we were quoted $1,500.00 and $1,250.00 to replace a bad catalytic converter. We called D&H up and told them; and all they could say was “You can pick up your 4WD and pay the $360.25 for charges for smog check and the diagnostic check. WOW. We paid this amount just to get our vehicle back. (New battery dead when we picked it up and they had to look for the faceplate to the radio because they left the truck sit outside for 3 days before they even looked at it.) The check engine code was for a simple repair. We then took it to another smog check station and it passed with flying colors. Our catalytic converter is in good working order. Now we wonder how many times they ripped us off over the past 2 years. Warning – This is why good mechanics get bad names. Please beware if you take your vehicle there. Get a second opinion so you do not replace items that do not need replacing, for twice what it costs elsewhere. This $365.25 loss was an expensive lesson we hope no one else has to learn.
This company took a brake problem that I had with a Jeep and fixed it within a day. Another shop in town couldnt figure it out. On top of that Dave was less expensive for the fix than the other company was trying to diagnose it.
Very disapointed. My husband crashed my car into a divider... low impact but the front tires were popped and the battery was cracked. Long story short D and H said they could do no diagnostics till they replaced the tires and the rims... it's a 1990 Volvo... so they "had" to be shipped from Oregon... which I did believe at the time. Then D and H some how magically did diagnostics on the car and said we needed $3,000 worth of work. We decided to trash the car and cut out losses, but D and H would not "let us" because of a verbal authorization to fix the tires. Now, just as "magically" we can just fix the tires and the battery (plus clean-up) for $700... I don't know how D and H is on the AAA list. They will do everything possible to take advantage of the consumer.
Auto Repair Done Right The First Time. I stopped by for an oil change and was greeted by a friendly and warm staff. I was so amazed at how clean the front office and the shop was. While they were preforming my oil change, they preformed a 52 point inspection and found a few items i needed. If they had not looked, the repairs would have cost a lot more down the line. while they repaired my car they were able to have the shop shuttle drive me home and pick me up later to get my car. This shop is awesome and very knowledgeable. I saw ASE certificates for all of their technicians. I am very impressed and will bring my car back every time i need any work done. GREAT SERVICE AND FRIENDLY ATMOSPHERE.
Bruces Sunvalley Auto repair.
Bruces Sunvalley Auto Repair RIPPED ME OFF
They charged me for adjusting my timing which had just been done
They charged me for dianostic which was the same as I told them it would not pass smog
the charged me for a smog test which I did not ask them to do
they tell their customers the just need to run up $500.00 worth of smog repairs to pass DMV requirements
You don't need to spend all $ in diagnosis screening they will try to push on you.. Think about that. Your car is 6 years old and has been treated in a very well maintenance. The breaks lights are all not working. You take it to your mechanic. The guy verifies the bulbs. They are ok. What would be the next step for a good mechanic? change the switch on the break pedal. But...An good and confident mechanic shop would do it. On that place, you will pay for a complete electrical screening revision, just to figure out what any dump mechanic would realize after one week of experience. You have to change the switch. At the end you paid much more $ boxes for a electric service you didn?t need. Another thing? you pay by the alignment. If you bring the car back twice because you are not satisfied, they do not assume their incompetence. Just say "we can not do that for FREE again, if you are not satisfied get your money back and get out from here". Believe or not.
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