Rude Hostess. Overall if you want tasty food and don't feel like cooking at home, Applebees is the place to go. Howvever on two occassion, my husband and I have experience bad customer services first from a female waiter staff last year, and most recently, last month, September, 2009 when being seated I asked a male (White) hostess if it was okay to be seated in a area where I found to be most comfortable. The place was slow that day and there was plenty space that a customer easily could pick their choice. The hostess made some lame excuse to why we could not sit in that particular area. that was a booth by the window. But for some reason we were told that we had to be seated in the back, a dark dim area. Our party group was, 4, my husband and my two young children. After being seated we had a waiter come to our table to take our orders. After I mention to him where we originally wanter to sit, he gave us the option to move to the table of our choice. We decided after sitting to stay where the rude hostness seated us. The waiter, sorry that our request was denied and gave us anwsome services. The waiter service along gave the decision to give Applebee's one more try. As I mention before, this isn't our first unpleasant experience that we had at Applebees. However, if it happens again, we will be sure to contact the service manager on site, and if he or she can't help us, we will NEVER, patronize this resturant again. There are just too many others that we can spend our money and be satifisfied.
Applebees in Alameda, CA is bit slow in table service.
Although Applebee's has a wide arrary of food/drinks/cocktails to offer, great promo ads, various locations, & sincerely good food, THIS location in Alameda, California lacks A LOT of star quality for performance in the "art of waiting a table".
LOCATION: W/in Alameda Shopping Centre (formally known as Southshore Mall) by Alameda Beach, off of Shoreline Drive. Closest to lot by Trader Joe's & where Mervyn's use to be. Plenty of shared parking in this lot.
RESTAURANT: Large, spacious, clean, & welcoming for all sizes. No outdoor seating, but plenty of booths & tables w/ armless chairs in dinning area, as well in separate bar area that have prob 2-3 flat screen TVs hanging on the wall.
CUST SVC: Friendly, polite, & what seemed to be honest effort to please their customers, but STILL need to take classes on waiting tables. My cousins, sis, & myself are greeted immediately upon entrance around 2:30pm on a Sat (9/12/09) & wait about 7-10min to be seated. The place appears to be heavily crowded, or w/ a decent crowd in every section. After eating & on our way out, hostess thanks us for coming & fellow gent-colleague opens the door for us on our way out. Again, team effort here being friendly & polite is 3-stars overall rating...here's how they lost 2-stars.
WAITRESS SVC: My sister warned us svc here sucked; she's been frustrated before on previous visits w/ table svc, but said she'd go one more time w/ us. Well in our dinning experience this afternoon, it was our waitress-Tanisha that disappointed us. I really don't know who to point the finger at in this situation..her, the cook, mgmt, or what. Overall w/ our particular waitress, her time management skills for her area, or just our table, was just off. Not thorough in refills during meal, nor quick enough for requests w/ meals such as extra side of ranch/honey mustard. This seems miniscual, but it was a miniscual request that took way longer than expected for parched throats or fries preferred w/ ranch. Tanisha was pleasant w/ smiles & apologic for delays, but it just seemed ridiculous of a wait for what "we" considered simple things.
FOOD: Never disappointed here, hence they gained 1-star! Another restaurant who serves their items to the marketing ad photo used in promo. Everything me & the girls got looked as it should. We got 2-orders of the 2-for-$20, which was 1-app & 2-entrees. I got the Quesadilla Burger, sis & cousin got Fire Pit Bacon Burger, & other couz got Steakhouse Burger. Everything absolutely good & gets high recommendation! (Just don't advise to come to this location unless they learn to wait tables)
FINAL TAB: We paid just a lil' over $40 bucks. Will I eat @ Applebee's again? Probably, but I'll be more inclined to Hayward's Southland location over this Alameda location again simply because of high disappointment w/ table svc.
Big portions of mainstream American fare, served up in a convivial, family atmosphere..
A low-key, friendly environment attracts plenty of families to this reliable chain. Kids in the big booths--often clutching free balloons and crayons--usually outnumber adults sitting at the bar. The menu offers filling American fare with no surprises, from mozzarella sticks and nachos to rollups and burgers. Entrees include steaks, fajitas and main dish salads. The calorie-conscious can select from a list of Weight Watchers-inspired dishes like mesquite chicken salad and grilled tilapia with mango salsa.
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