Mr S Leathers & Fetters USA
San Francisco, CA 94103-4030
Phone: (415) 863-7764
User Reviews for Mr S Leathers & Fetters USA
01/09/2008 Posted by bill_stern
I wish I could say that my later experiences with Mr. S Leather have been in keeping with continued enthusiasm, but in fact, my last four visits have produced more distance between myself and Mr. S. I'm not sure when exactly it started, or why it's gone that way. But gone that way it has. Was it the time I was buying a full body harness, and was told they needed to check the fit? Coming out of the dressing room, I stood for 20 minutes (no kidding) in a body harness, the clerk having forgotten I was there waiting for him. Standing two feet from me, he was engaged in a conversation with a coworker, telling her how he had been up all night hurling his guts out. Is there any gentle way to get someone's attention when the clerk is busy telling upchuck stories two feet from your codpiece? I've become invisible to Mr. S. Both standing in the middle of the sales floor in a body harness, and in each subsequent contact I've had with them. And here we are again; my latest purchase. Order $500 of merchandise from the website, ask for Expedited Delivery, and sit back and wait. And wait. And wait. No status, no tracking number, no response to messages. Not one. When the package arrives out of the blue (no email alert sent, as stated on the website), I open the box and surprise! It's not what I ordered! Repeated emails sent to try to return the items I did not order and do not want have been ignored. Not a single reply, none. But they still charged my BofA card for those items I did not order and do not want. Frankly, from the view I now have of Mr. S, after a decade of trying? It would have been far easier, more convenient and probably less expensive to get better leather gear from Berlin or Hamburg, even with a delay at US Customs, than what it took to visit Mr. S Leather in person or through their website, and being forced to endure their continued, unending indifference.
Pros: They will never annoy you, because they won't respond to you
Cons: They won't respond to you if / when / after you try to buy from them
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