Berkeley >D King Gallery Rock Posters
If you are looking for a quality online
shopping experience D. King Gallery is not your place. Or a place where you can trust the store owner.
I ordered a set of sleeves from Mr. King and returned them in the original box without even taking the sleeves out of the box. I had found a better solution for storing my posters. The sleeves were untouched. It took me 4 phone calls to reach Mr King. I left multiple message and emails. None of them were returned.
Finally once I did reach Mr. King, he told me they don't usually take back the sleeves but since they were untouched, he would take them back. BUT he insisted I get insurance on the package. This sounded very odd.
Of course I did get insurance and sent the package back. After confirming the package was delivered I again called multiple times. One I got him on the phone, Mr. King said he received the package and that it was damaged. Wait? So you don't call your customers to tell them this? You make them call you to track down the package?
He was admit that UPS would handle this as a claim and that they "stop by the store" every day. Well of course, UPS didn't approve the claim because they insisted the package was not packed right. Mr. King packed it! So long story short, an online purchase later has lost me a couple hundred dollars. Thank you Mr. King.
D. King Gallery is no where close to having the quality of service you grow to expect from businesses in Berkeley and those deal in great art. Very disappointing experience. I hope no one ever has to go through the same ordeal as I have or lose out on a couple hundred dollars.
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