Hayward >Airport Home Appliance
Don't Make My Mistake, Shop Somewhere Else!!!!.
I purchased a KitchenAid 3 door Frig. Was delivered with two dents. There was no answer at AA when we called to take action. So we accepted the frig. Since the dents were in the doors, which could be replaced. Big Mistake!!!
However, my house is not. They scratched the doors, walls, floors in multiple locations. The only thing they used to try to protect my floors was a very thin sheet of cardboard. The wheels cut right thur it and damaged the hardwood floor. All told about $1000 in damage to my home from their poor delivery.
Airport Appliance's response was, we have insurance sue us!!! There is absolutely no follow-up on their part. Carol the manager, will never call back. Claims the doors have been ordered, that was more than a month ago.
Save yourself a lot of pain and frustration, purchase your appliances from somewhere else.
Airport Appliance has ZERO customer service. The burden of everything is placed on their sales people who work 100% on commission. The owners find every which way to STEAL the manufacturer spiffs and commissions from their sales staff. Management treats sales staff with serious contempt. Now you see why Airport Appliance creates so many unresolved customer issues. The root of the problem is the old man Don Van Eeghen and also his daughter Kate Van Eeghen, Presdient -- cough, cough . . .
BTW -- don't ever believe any of the 5 star comments. They're written either by the Van Eeghens themselves and/or their sales staff to offset the real truth of their nightmare business.
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