I just had my hair straightened by Claudia. She's a keeper! She went thru the "process" with me and told me what she charged, and I also got homework....a conditioner to use for my dry ends before I came in for the process which took 3 hours. She is a class act, I have gone thru the straightening process before with not so positive results, but I recommend Claudia. The worst part was the waiting 3 days before I could wash my hair. I LOVE my hair now!