Ace Animal Hospital

Doesn't Recommend

vicki b.

Joined 11 months ago

I'm sorry to say the last 2 experiences were BAD:

Trip 1: Brought Mr. T in with a swollen lip, that turned out to be a puncture from overgrown canine teeth. Vet had no clue of this common problem, simply prescribed liquid Antibiotic, OVER $70. I ended up with claws stuck into my arm. Mr t. is usually a lover, not aggressive. Vet had to reorder pills, $25 for same thing, hmmmm. Vet missed the ball and misdiagnosed this common problem.

TRIP 2:

Infection not gone...another round of antibiotics. After the exam, as the Vet's leaving, I ask him to look at the big gaping hole in Mr T's lip with the tooth sticking in (he didn't see it?!). Oh yea, that's a COMMON problem with Siamese Point Lynx, their canine teeth keeps growing, he says as he tweaks his jaw (Like that's going to fix it?!). He then squirts some surgery glue into the hole. I ask, won't the tooth just puncture it again? Oh no, this will work. Another wrong diagnosis and more meds!

Fast forward: huge infection, tooth's broken the glue, gaping hole, miserable kitty. I turn to the Internet. this is common! Filling the hole does NOTHING! I'm leaving on a business trip, I call upset and ask for them to order antibiotic. Pills are too big,sooo, you guesed it, they have to order liquid, OMG! I just want my kitty better, so I reluctantly agree.

$75 later, time again for the liquid nightmare! My nephews have to wrap Mr T. in a blanket, with just his head sticking out, and force feed him, stuff spewn ALL Over, and they could only get 1/2 the medication into him! I come home and discover, this stuff makes my cat foam at the mouth with strings of saliva, AND this is common...it's on all the boards! oh and infection's worse.

Where is the compassion, and why would he order something that makes a cat with a lip infection FOAM at the mouth? WHY WOULD HE DO SOMETHING LIKE THAT! I am now into this for almost $500, and all I have is a traumatized cat with a horrible resistant infection.



Staff is nice, but there have been a few major issues lately, one ending in my brother's cat of 15 years being "put down" unnecessarily, now this! You guys were so good, what's going on? How very disappointing, obviously time to reconsider! I'm going in tomorrow...I'll keep you posted! : (

Oh, my past reviews were a 5....says something!

Recommends

Celia J.

Joined 1 year ago

My dog loves this place. You are the first Vet's office that my dog enjoys coming to. Very good price for great care.

Recommends

Juan A.

Joined 1 year ago

Knowledgeable. Great Doctors and staff that are knowledgeable.. Keep up the good work.

Recommends

Kyle F.

Joined 1 year ago

Wonderful Place. Today I laid my dog to rest, It will be the third one in a year. We also come here because we had to lay our cat down. I wouldn't go anywhere else. The girls are awesome that work here and I love the doctors. Thank You to all the staff

Recommends

Tara R.

Joined 1 year ago

Nice and Clean. It is a very nice and clean place with all the modern facilities -they had digital x rays and laser too. The Dr I do not remember his first name but last name is Chahal is very well spoken, very knowledgeable and had very good bedside manners. He told me so many things about my dogs that I even don't know and none of my previous vets had told me. This is the first time I saw someone do a thorough exam on my hyper dog, otherwise its just checking the heart and lungs. Dr Chahal looks very young but there is a lot of confidence and experience behind his words. The staff is so friendly and willing to help. The other Dr was explaining somethings to someone in the reception area , looks very knowledgeable too.

Doesn't Recommend

TCD20

Joined 2 years ago

Bad Service, not well trained. I took my maine coone kitty here and the vet was puzzled about what breed she was. I kept saying the breed,but the vet acted like I was talking Martian. I think he didn't know much about cats. He obvioussly didn't have any cats. The exam was very limited and he was more concerned about doing unnecessary tests and treatments on my kitty. Later he misdiagnosed my cat as having cancer when all she had were allergies. Buyer beware...I recommend you try somewhere else with more experience and better communication skills. Thank god I didn't go ahead with the treatment or put my cat to sleep. The hospital is very small and stuffy and has a strong urine odor. They make you wait and wait forever.