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- Restaurants
- Cuisine:
- Asian Fusion
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May 06, 2008
great restaurant. this is a good solid place for lunch or dinner. They have a great outdoor patio, and strong drinks..had a nice leisurely meal here...highly reccomended!
0
Heart
December 24, 2007
Horrible service.
I visited last night with two friends; we had reservations for 6:30. On entering the hotel, we had to walk past the conference room area to enter the restaurant - the hallway was set up to host a private party in one of the conference rooms. No one stationed at the reservation desk, but a waitress came a seated us fairly quickly. The restaurant was nearly empty - I could see only three other parties. Our drink orders were taken, but then we waited 15 minutes for our glasses of wine to be brought to us. The fourth table setting was never cleared away. The young waitress appeared to be working alone (though we saw several other staff attending the private party), with another young person tending the bar and assisting with service. Even so, the waitress was absent from the floor for extended periods of time. We waited another 30 minutes for our appetizers, and I had to ask for the bread to be brought to the table. And our entrees were brought to us less than 10 minutes after our appetizers appeared - we hadn't even finished them yet.
All in all, a horrid experience - clearly the hotel was more interested in the private party and had left their restaurant understaffed with junior employees. My friends and I will not return.
0
Heart
from the owner
over a year ago
Thank you for allowing us to know of your disappointing experience.
Needless to say, we are very embarrassed to read your comments and we hasten to extend to you our very sincere apologies. This is certainly not the way we know how (or intend to) operate our restaurant. You have my assurance that we will thoroughly investigate this matter.
If you would be good enough to email me your full name and address and contact number I would like to discuss this matter further with you to find a way that you might allow us to redeem our good name.
Once again, thank you.
Hugh MacIntosh
hmacintosh@woodfinsuites.com
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