Oakland >Food & Dining >
Bakeries >Rising Loafer Cafe & Bakery
130 Frank H Ogawa Plz, Oakland, CA | Directions 9461237.805600 -122.271501
7:30 am - 2:30 pm Monday to Friday
Neighborhoods: Downtown, Downtown Oakland
Freshest food in the Plaza! – Please take the previous negative review and mine and average the results.
Good food comes with a reasonable cost. I have been doing daily business with Maria and she is warm a friendly person who offers very tasty high quality food.
I am shocked to see the previous posters immediate negative reaction. I sounds like Rising Loafer tried to make amends, but this person wanted their pound of flesh at any cost.
F- on service and attitude for the Rising Loafer!!!!! – I will NEVER EVER support this business again!!!! It really deserves an F-!
I found a hair in my food. I called the restaurant to tell them and "Maria" told me "accidents happen", bring it back and they would make me another one. They never offered a refund or anything complimentary for my troubles. Once back at the restaurant, "Maria" never offered an apology for the inconvenience of having to bring my food back and she thoroughly "inspected" the food as if I was not telling the truth.
She had one of the workers remake the crepe (from a pre-made shell, which was hard) and then she gave it back to me and apologized and said once again "accidents happen." When I inquired about a why a refund was not initially offered she told me that she did not have the authority to offer a refund and when I inquired about something complimentary for my inconvenience, she stated that she remade my crepe for me, in a tone that implied that that should be enough. I told her that this was my first and last visit to this business and that they had poor customer service. Her response to my statement was "that's what's wrong with YOU PEOPLE, you always want something for nothing and you are always complaining about something!"
Needless to say, I nor anyone that I know will ever do business there again!!!! I hope after reading this that you will not either.
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