Oakland >Volkswagen Of Oakland
The car is fabulous and couldn't happier with Volkswagen of Oakland dealership.
We went to several showrooms along Broadway in the past weeks, and in the end we came back to VW when we made a decision, partially because we liked the brand, but also because we had the best experience with the staff there.
We were warmly greeted by Alex Romero, a sales agent - who was patient, attentive and professional throughout. He did a great job of walking us through some different options, choosing some used models that fit our budget and tastes, and making comparisons with the new VWs for sale there. Most importantly, we never felt like Alex was trying to take advantage of our relative lack of understanding of the process, he did his best to answer all our questions, and when it got to more detailed questions on financing, he was quick to pull in Brady (who I believe is the manager there) to help. Brady assured us that him and the team there really valued our business, and promised to beat any offer we got anywhere else, asking us only to come back and give them a chance to beat it if we did see an offer we liked elsewhere.
Financing details were explained by Douglas DeMasi to our satisfaction.
The listed price of the car was very good - actually about $2000 below the Kelly Blue Book suggested price. This meant that they were not willing to go much lower, although we did manage to negotiate a little. This process took a little longer than it probably should have, there was a lot of back-and-forth between Alex and the finance team. But this wasn't a big deal.
Ask for Chris Murphy, a no high pressure salesperson. He demonstrated the features of the car and when the radio wasn't programmed yet, made sure it was done on the spot.
Had a positive experience here with a car purchase. Communication via email worked best for me. They work with Costco to offer the best pricing to Costco members. Pre-ordered the car with features of my choice.
Came through at every turn. Had a great time here today! Worked with Tolao and a couple of his comrades. Very smart, wholesome, positive, competent bunch of people! Highly recommended. I was there all day trying various cars and they came through at every turn. Thanks, all!
Patient, communicative. Allow me to say that I foolishly avoided the VW dealership service because of really horrible treatment we received in Georgia. But the moment I walked in, Matt immediately took care of helping me. I felt that he was patient, communicative, clear, and understood our situation. He followed up repeatedly and I was incredibly impressed with the level of customer care I received. They have swayed me back!!
Actually pleasant. Dave and John (in finance, not sure if this is the right name) were wonderful. For the first time ever, I found the experience of buying a car actually pleasant. Kudos! We can easily recommend your dealership to our friends. And.... I love my new Jetta Sportswagon.
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