203 Rickenbacker Cir Ste A, Livermore, CA | Directions 9455137.692083 -121.802335
Glad I read all these review before ordering. We just bought a new house and need new curtains for the whole house. After reading all these I will not order from them. Thanks for all the comments and information about this store.
Terrible experience – 3 separate orders were placed. The prices and quality are OK and they have a HUGE selection, but their customer service and order accuracy are beyond horrible.
The the first order was places and other than the immediate confirmation email, we heard nothing for 6 weeks. Actually we forgot we had even ordered anything. When we called we were told that the order was approved and ready to ship, but nobody was sure why it hadn't. No offer to upgrade shipping or any other compensation was offered. It finally arrived about a week later. BUT...One of the sets of panels was the wrong size. So I called for a replacement set. About 2 weeks later the replacement shows up, but there is only one panel in the package. There should be two. Someone at their warehouse removed one for some unknown reason. Call AGAIN, get another replacement AGAIN and finally, almost 3 months later, we have what was originally ordered.
The second order went as smooth as could be expected
The third order was for 6 relativity expensive drapes. At least 4 of them had brown spots (kinda looked like soy sauce) on them. That was the last straw. If there is ANYWHERE else to get what you are looking for, go there first!!
halfprice drapes, a.k.a. exclusive fabrics – If you are planning on ordering from this co., please save yourself the time and aggravation. I learned the hard way myself. You have no idea what a headache you will go through once you place an order. Just take a look at all the complaints here. That should be more than enough.
It is a small business. So if you have a complaint, they will all try and back eachother's stories. They do not practice by any ethical business standard.
Manager (almost laughable): Nancy Gray
Cust. Rep. (pathetically obnoxious) "Cleo"
Dishonest & Unethical! – Incredibly dishonest and unethical!
I have had two horrible experiences with this Company. It is incredible that after looking at some of the reviews (which I regret not doing first) the only positive reviews are from the Owner of the Company!! How dishonest and unethical!
Take a look at other review sites and you will see that most of them have positive, obviously misleading reviews from "Hassan" or "Khan" which is the owner!
What a joke!
I have bought from Half Price Drapes 3 times and 2 of those times have been terrible experiences!
1) Ordered premade curtains that were supposed to ship in 2 days--Took a month to get! I had to call and speak to someone who, quite frankly, did not seem to have a brain in her head!
2) Got my second order in a timely manner. So I thought OK 1 out of 2 orders, I can forgive and I will order again.
3) Ordered curtains from their annual clearance. Order went through online with payment. 5 days later I get an email from PayPal saying that the order had been refunded. Not one word from HPD! I called and spoke to a similar brainless person who said it was first come first serve. I might have believed her if I hadn't had a similar experience before! I think they gave my order away to a better known customer! This person kept avoiding my question on how the order went through and kept repeating her robotic mantra of "the order has been refunded."
Well here is my robotic mantra, "I will never order from Half Price Drapes again!" They really don't care about customer service and I will gladly take my money elsewhere
Reviews For Half Price Drapes – Kindly read our reviews on. Granted some of the customers may have had bad service experience and as small company we are trying every day to improve our self.
Also you can see our feedback on Ebay over 1500 positive reviews.
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Worst customer service! – I called HPD with several small complaints that could easily have been resolved. The woman who anserwed the phone claimed to be the manager. She was the rudest, most unprofessional person I have ever dealt with in retail. Plus she refused to give me any contact info. for the owner of HPD. I will never shop there again!!!
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