New Image Salon and Spa

11/20/09

dis salon is d world's best salon......

by manpreet randhawa at Citysearch

i had visted so many salons in bay area.....bt new image salon and spa is d best....i had been dere so many tyms and everytym i got satisfied.........like i had my haircut frm dis salon .......and it's excellent.......moreover,i had gone through d facial and dat was excellent.....nehal did ma facial.....i think dere is sum kinda magic in her hands.....Last bt not least i wanna say dat dis salon is world's best salon in d whole universe

• Pros: it's best
• Cons: na

11/04/09

Worst haircut ever

by SAMMI at Citysearch

I will never ever go here again!! I have been to this salon three times, and the first two times, I acutally got really nice hair cuts. I went again recently, and the girl that cut my hair was really sweet and nice, but I don't think she knew how to cut hair. She looked really young so I'm guessing she prob doens't have any experience. She spent about 5 minutes cutting and 40 minutes styling. When i left, it was dark and so i thought it looked okay, but when i washed it today, it looks like someone just hacked at it. it is so bad. the bangs aren't even right. so i called them and asked if they could get someone else to fix it, but the guy (owner, i think??) said that if someone else did it, they would charge me for a full haircut. he offered to have the same girl who originally cut it try and fix it. i don't want to let her anywhere near my hair. why would she do a good job this time. I was willing to pay the other stylist a very nice tip...but they wouldn't agree to it. this place sucks....and its never busy. i guess that should be a sign that they aren't very good.

• Pros: NONE
• Cons: Overpriced, Pushy Sales

10/12/09

MARY IS THE ABSOLUTE WORST!!!!!!!!!!!!!

by AMsBooMBox at Citysearch

GO TO LEWIS & CO. IF YOU WANT A GREAT CUT OR COLOR!!!!! THEY SAVED MY HAIR FROM THIS AWFUL PLACE!!!! This bad review is actually for a particular stylist in the salon named MARY. I have NEVER in my LIFE had such a bad experience at a salon. This happened a few years ago, but as long as she is there, you all need to know how awful she really is.

I decided to come to New Image and see Mary after I had seen all her good reviews. I had spent about $300 dollars at this salon, I had her strip my hair of the black that I had and I wanted a nice chocolate brown color. It looked OK in the lighting at the salon, but when i left I noticed it was a reddish color. Now, is chocolate red? No. I had called back the next day, and she agreed to fix it. Mind you, at the time I worked in San Mateo at the time and had to waste my gas to go BACK to the salon. Let me also say I have super thick hair and my hair must be done piece by piece in order to make it all even. So when I arrive there, she has a BOTTLE of toner. She then just squirts it in my hair and twists it, and puts a clip in it. Since this incident I have become a licensed cosmetologist, and one thing I have learned is when coloring hair you do NOT twist it. ANYWHO, so about 3 days later my friend was straightening my hair for me, and when she parted the back of my hair there was a HUGE SPOT in the middle of my hair. My fiance was even able to notice and he is NOT very observant. So when I called her to tell her of my mishap she accused me of not using the proper products in my hair and that I was responsible for stripping my hair. She also stated it was because I was not using the SALONS specific brand "Purology" I use ALL color safe salon grade products in my hair, so she was just giving me excuses for her poor half ass job. Then she proceeded to tell me I had to pay for the product if I wanted to get it fixed again. Um NO. So When i FINALLY was able to schedule a THIRD appointment, my mother had dropped me off since she was headed that way. We walked in and Mary was slamming stuff around, obviously bothered by our presence. When my mother had made a comment on her demeanor, ALL HELL BROKE LOOSE. She had the Audacity to insult my mothers HAIR. My mother had highlights that she only paid $40 dollars for, and looked WAYYYYY better than the SIMPLE job Mary was supposed to do on my hair. Now what does that say about HER work? To also add, my mother in no way disrespected Mary, all she did was request that she be a little more friendly to her clients. But NO, Mary was just plain belligerent and disrespectful. Instead of apologizing, she decided she was going to call my mom GHETTO. I mean who really does that? She is actually lucky I didn't get her fired right there on the spot. I honestly wanted to punch her in the face for disrespecting my mother the way she did. But, my mother and I are classy and respectable women so we decided to let it go and not file a complaint. When I finally got my hair DONE completely, my hair was black. The SAME color I had paid $300 to get out. Waste of TIME AND MONEY.

With all this being said, I know everyone has their own opinions about Mary, but for those who have NOT been to her, I suggest checking out LEWIS & CO. Hair Designs instead of New Image. You will come out looking like a rockstar and definitely NOT feeling like you were taken advantage of and disrespected. I have been going here ever since my hair was murdered at new image, They restored my faith in Salons. And they also have 5 levels of stylists that ROCK. (they base their levels on how long a stylist has been with the company, and hold workshops for all the master stylists to work with the lower level stylists.)

Save your time, money, and energy. DO NOT COME HERE!!!

• Pros: Nice Facility, other stylists seem great
• Cons: Mary