Hartz & Soles

Doesn't Recommend

rmcb3

Joined 2 years ago

wanted to like it. I have walked through many times and the people were always pleasant. They have a nice selection of shoes and I bought 2 pairs of shoes. When I tried to wear one around the house the heel slipped and I didn't want to keep them. I did not bring them back in the 5 day return period so I had to choose something else, there is no store credit. Every shoe I choose they were out of in my size. They would not give me store credit to come in again when more shoes came in later in the season. Their stock is low, so there were not many shoes in any given size. This was very frustrating. I live in town and would have been happy to wait for my first, second or third choice shoe to be stocked in my size, but I didn't have that option. I felt like I had to get something right then or nothing and loose my money. With such poor and inflexible customer service why would I buy anything more from them? You can get the same shoes at Zappos or Nordstrom who will exchange shoes that don't fit with no problem. No wonder they are having problems!

Recommends

naymonster

Joined 7 years ago

Best mom and pop shop around!. Barbara, the owner is an old shoe dog - she hires her friends and they are all so sweet. great shoes, cute and comfortable affordable too. Something for everyone.