10/02/09

I had a Horrible experience!

by Staceymb

I did not have a good experience with Lightning Van Lines. I DO NOT recommend this company.

My experience:

The company's original estimate seemed like a good deal. But after the delivery, they charged me twice the amount of their original quote. So instead of $2,300 it was $4,500.

It cost $4,500 to move a one bedroom!! The heaviest thing I had was a treadmill.

I paid to have them pack my stuff. To be fair, one of the guys was great. He was very careful in packing. The other two guys were horrible!! They would open a drawer and just start throwing things into a box. For example, they threw my $500 radio in a box with shoes, a scale and other random belongings. And when I say threw, I mean they didn't organize the box, they just started tossing things in like the box was a waste basket.

I paid extra to have them transport my stuff on to a smaller truck because an 18-wheeler could not get into my complex.

The delivery person didn't read this on my contract. We had to remind him on the day of delivery. So they were a day late because they had to rent a UHaul. On top of that they didn't call us to let us know they were on their way.

What was broke: The leg of my treadmill, dining room chair, dining room table is incredibly scratched, wooden TV tray stand and bedroom TV stand.

And I have some random things missing which means one of my boxes is missing/was never delivered.

What makes this experience even worse is their claims service makes it a huge pain to get reimbursed for damages. It's not even worth it because you get .60 cents per pound and you have to provide pictures and have a furniture repair company come to give estimates on how much it would cost to fix. You have to provide those estimates to Lightning Van Lines.

So basically if they broke something, you have to go through a long, time-consuming process of getting estimates. And if you have something that is expensive but not heavy that broke, you won't get anything for it.

I will never use this company again, and I advise you not to either.

• Pros: Most of the people I dealt with were professional
• Cons: They charged twice the amount they originally estimated

04/30/09

WORST moving compnay EVER

by AnneL

They were *four* hours late, and broke my door and step, smashed a window, and lost three of my boxes!!

02/12/09

thnak you Lightning

by ClarckJ

We want you to know that we were very happy with Lightning Van Lines service and would highly recommend them. Both our moves, interstate (California) and cross-state (New York to California) were efficient, and the staff courteous, professional, and competent. All the teams were very helpful to our entire family and made the moving experience so much more easier. We would use Lightning Van Lines again.