12/12/08

Everething was the best! Including the manager....

by zaboom

My family and I went to Ruth's Walnut Creek for our 10th year anniversary! The food was out of this world, our server April was phenomenal. The manager stopped by few times and when he found out about our anniversary he brought a fresh and beautiful red rose to my wife. When I thought everything was over, the amazing Manager (Hal Campos) brought us some champagne to celebrate and finalize our evening with style.

Everyone was very happy, from costumers to all the staff. The best experience we ever had when comes to restaurants and food. It was worth it more than we paid for it!

Please, go ahead and try!

• Pros: EVERYTHING
• Cons: Busy City

06/13/07

Recent drop in customer service- No longer has a 4 star feeling!

by schubb24

We were really excited to eat somewhere new, and were looking forward to the great experience that everyone spoke so highly about. Unfortunately we did not receive ?4? star treatment.

When we first arrived we were seated right away and were given bread and an option of waters. Things seemed to be going well until we waited for twenty minutes before saying anything to a passing server. During the twenty minutes several servers passed by and did not even acknowledge our presence.

We made it obvious that we were ready to order by putting our menus down and trying to make eye contact with anyone who could help us. But yet we were still unattended to. Finally I got the attention from a server named W*** who seemed not only annoyed but bothered because I requested for service. He said he would find our server and then quickly left. When our waitress arrived she apologized for the confusion and explained that she wasn?t told that another server had switched tables with her. She handled the situation with professionalism and proceeded to take our order. My boyfriend and I thought that everything would go great from that point on, until the waitress at the table next to us made a rude commit to her table about us. She mimicked me and then joked about how we had complained about the customer service we were not receiving. You don?t need me to tell you that making fun of customers is acceptable behavior, especially right in front of them.

As for the food, everything was pretty good, but the meat was not as great as everyone exspects it to be. If I had to do it over again I would deffinently go to Vic Stewarts( another steak resturant in WC). for their service is wounderful and their meat and produce are fresh and worth the money spent.

I posted this rating because I was suprised by the negative emotions I left with and the lack of response I recieved from the general manager when writing a letter over a week ago.

• Pros: Good sea food
• Cons: poor service

08/22/06

It's Ruth's Chris... It's supposed to be expensive people!

by dirtbound

This always cracks me up, I'm far from rich and I rarely get the opportunity to dine at a steakhouse or any restaurant as nice as Ruth's Chris. I do however understand that when I do it "WILL" be expensive.

I've been two time over the past six months "thanks to a couple of $25.00 certificates that absorbed a fraction of the bill" and both time I was blown away by the quality of the service, the atmosphere and teh amazing quality of the food. I've had the Rib-Eye & Bone-in Rib-Eye (Cowboy Rib Eye) and my Fiance has had the T-bone and the Filet Mgnon. The Spinach Salad & Ceasar Salad are great... the broiled tomatoes are our favorite side by far.

When I do drink with my steak it's beer not wine so I don't have much to tell you about that, but again you're paying for the service here and everything is going to be expensive, get used to it.

No matter which way you slice it, these are the best steaks I've had... ever... in my life. Sounds like an overstatement, but it's not. Fantastic meals, great service amazing experience.

Get that wallet out, get over it and try to have a good time!

• Pros: Steak, Service, Sides!
• Cons: N/A It's supposed to be expensive!