08/26/08

Best Brunch

by MissGB

I went for Mother's Day Sunday Brunch in 2006 and it was and still is the best buffet bruch I have ever been to! So much selection of truly fine foods

01/27/08

Worst Service Ever...Ended Up in Emergency Room

by RubyLovely

I went to get a facial and to wax my upper lip. The esthetician did not know what she was doing and gave me first degree burns on my upper lip. I was concerned my upper lip would be SCARRED. I spent the next day in the Emergency Room to treat the burns. I ended up walking around with a big red scab across my upper lip for a week.

My appointment was on 12/20/07 and I was promised a "refund" for this inconvenience. Now it is 1/27/08 and I have been calling them every week to find out when my refund would be posted and they keep claiming the refund was posted already in a batch. I have yet to get my money back.

Go at your own risk!

08/12/07

Great massge, worst customer service

by vivo2

While the mausseuses are excellent and really deliver top notch massage services, the decor is looking pretty dated and downright shabby in places and the desk and reservation staff are next to useless.

My stress level goes up every time I try to check in for a service. The desk staff seem to have hearing or spelling problems and while the entire tone of the experience should start at the door, I find myself girding for what is worse experience than checking in for an airline flight. They seem to take forever to find me, ask for the spelling of a very simple five letter last name repeated times. and then are very officious about the credit card that you had to leave to make the reservation, and they would be all too quick to charge if I were a no-show, "We need to swipe your card." It's bad enough that I've complained to management but they persist in their very unwelcoming policies. The staff is also snotty, as if working at a spa confirms some special status.