Claremont Hotel Club & Spa

Great massge, worst customer service. While the mausseuses are excellent and really deliver top notch massage services, the decor is looking pretty dated and downright shabby in places and the desk and reservation staff are next to useless.

My stress level goes up every time I try to check in for a service. The desk staff seem to have hearing or spelling problems and while the entire tone of the experience should start at the door, I find myself girding for what is worse experience than checking in for an airline flight. They seem to take forever to find me, ask for the spelling of a very simple five letter last name repeated times. and then are very officious about the credit card that you had to leave to make the reservation, and they would be all too quick to charge if I were a no-show, "We need to swipe your card." It's bad enough that I've complained to management but they persist in their very unwelcoming policies. The staff is also snotty, as if working at a spa confirms some special status.…