Best Colorist on Earth!!!. Sandy Taylor Furst has been doing my color for about 15 years. Whenever she has changed salons so have I. I get so excited when I treat myself to a visit with Sandy at Phoenix Salon. She is an expert at her profession. She recently gave me a Brazilian Blowout and my hair always looks soft and healthy even after continuous years of bleach and color. I dread the day Sandy stops doing hair.
STAY AWAY. Do not have your hair colored here. Sandy the colorist will fry the living daylights out of your hair. She forgets to check the color/bleach and leaves it too long while she babbles to everyone about her poor life. She will tell you your hair is ugly and needs highlights or color and then damage the heck out of it so it really is!
I DONT RECOMMEND!!!. The salon looked good. As I walked into the door the reception didn't greet me. It was my first time there and finally the receptionist with the black bob hair, kinda heavy set, went up to me and asked what I was doing and accused me in being a solitcitor. I was offended as well as she kicking me out of the salon, and I felt that this receptionist was very rude and had an very unacceptable behavior. I have never been treated like that before and this was a disgrace to the salon and the salon name. This salon have been rated a 4 star which my horrible experience that I had I have to say I give them zero stars. They don't even deserve one star. That is how bad the first impression was. I highly don't reccomend this salon to anyone. This salon was a terrifying first time experience. Remember looks can be deceiving.
First impression...not so good. I was referred by my sister . She had gotten an amazing haircut and i wanted to go there. So I set up an appointment and the day before got a call at 12:30 to confirm my appointment. Then at 5:30 i got another call saying my appointment had been canceled and to please call to reschedule. So i did...i rescheduled for 2:00 the next day. I got there at 1:30 and waited for an HOUR. At 2:30 I asked if i was going to be seen and they apologized a million times for scheduling me wrong. I was pissedoff and annoyed and walked out. They made no attempt to compensate for all the cancellations and re-schedules. Instead they wanted to reschedule me for the next weekend same time. Not a very good first impression.
I agree! Susan is the only person I will go to for waxing. She has an incredible memory and is so personable. An incredible people person. If you know your way around walnut creek there is parking in the back along the alley for pheonix customers only!
The hair there is pricey but I've had nothing but good experiences. There is a guy there who has received nothing but rave reviews from my friends (john mark or some two names) For cut I go to Susie who has more stories than you would believe and Stacey for color who was incredible.
Best salon in the bay!!. I have been going to phoenix salon since it opened, and I have never had a single bad experience. In fact I have always found the staff to be friendly and professional. The atmosphere is beautiful, the products are great and the stylists are the best around. I see Julie Brun for my haircuts, and she is the best stylist I have ever been to. She is wonderful, friendly, highly trained and personable. In fact she just recently cut my hair and I have never received so many compliments! I am also thrilled with susan who does my waxes, and see tracy if you want to have a mindblowing massage. I could go on and on. I currently live in LA where there are plenty of top notch salons, but I still fly up to the east bay each time I need to get my haircuts! The other reviewers that had bad experiences are crazy, these stylist are professional all the way, no amatuers here!
Great salon.. Elizabeth is great. I've seen her for the past year. She knows her color and what would go good with particular skin type. The assistant is friendly as well. I've also got haircuts from 3 different people and all were great. I've been to my share of salons and this one is one of the best.
Best Wax. I see Susan for my waxings and she is great. She made me feel very comfortable right away. She is a great conversationalist and a good listener as well. She's very understanding about kids, being a parent of two boys herself. I wouldn't go anywhere else for a wax.
For how snooty they are here you should be getting a far superior result!.
I wouldn't go back to this place if they paid me! I had my color done. Simple. Chocolate brown all over. While I figured it wouldn't take that much time for a consultation I figured I would be getting a little more attention then just sticking me at a chair to wait forever while the colorist dealt with someone else. Then when she finally got to me she spent only about a minute talking to me and then rushed off to mix the color. And while I realize that I can go get my own water, if you've asked everyone else around me if they'd like some, it would be polite to ask me as well don't ya think? Well, overall the assistant was VERY nice. I spent more time with her than the colorist- who silently colored my hair and then sent me off to the dryer.
And my biggest pet peeve? They send you off to their - "Styling bar" when your color is finished - which is esentially a counter with (albeit good quality) hair products, brushes and dryers for you to style your own hair. Sounds like Jo-Bob's hair cuttery in the middle of Podunk to me. If I'm going to pay $185 for a color - mind only one overall color- then you should be able to afford to pay your assistants to give a client a blowdry!! I don't have a problem spending this much on my hair but when I walk out I want to have been treated courteously and have my hair dried by someone other than myself! By the way- the color was ok- nothing amazing. I had my stylist at Dipietro Todd Salon near me do a much better job! :)
Paula is the best at color.. Paula Digges, has been my colorist for years, and she is so awesome. She has a way of seeing exactly what you are looking for, and you always look fabulous when you leave the salon. I love her. She really has a gift.
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