Berkeley >Advanced European Tailoring
One of the worst customer service experiences.
DON'T GO HERE!!! IT TOOK ME SEVEN ATTEMPTS AND TWO MONTHS BEFORE I COULD PICK UP MY GARMENTS. THE TAILOR KEPT TELLING ME THE GARMENTS WERE NOT READY AND TO COME BACK AT A FUTURE DATE. WHEN RETURNING AFTER THE NEW PROJECTED DATE, GARMENTS WERE STILL NOT READY!!!! THEY WERE REALLY RUDE WHEN I FINALLY GOT TO PICK UP MY GARMENTS!!
I am really disappointed with this business. I have been a loyal customer for the past year. I have brought in at least fifteen garments for alteration (mostly pants I needed hemmed). The tailoring has always been satisfactory; it is certainly not outstanding or flawless by any means. Alterations are reasonably priced.
Although I have had pleasant experiences in the past, my most recent experience was horrible. I brought my garments in on October 14th. I returned to pick them up a few days after they told me that they would be ready; the garments were not ready. I went back again when they were supposed to be finished and they were closed during their normal business hours for "personal reasons" according to the note on the door. This was reasonable and I was not angry. However, after returning an additional four times to the shop and being told to come back because the garments were not ready, I was frustrated. It was such a waste of time to have to keep on returning and annoying that I had to wait so long for the alterations. In total I had to ATTEMPT TO PICK UP GARMENT SEVEN TIMES and WAITED TWO MONTHS before I could actually pick up my garments. I would feel okay about this if I were compensated by a significantly reduced bill or treated well when I picked up the garments. I waited for the tailor to apologize for taking so long and for my inconvenience of returning so many times. He DID NOT APOLOGIZE OR CARE ABOUT MY WASTED TIME. When I reminded the tailor that I had dropped off the garments in October and that I came back seven times to pick them up, he told me that I had only come back twice. This was really frustrating to be told that I was lying when I was being completely honest. He only took off 10% from the bill. I would have maybe felt okay about the reduced bill if he did not insist I was lying about how many times I attempted to pick up my garments. The experience was HORRIBLE AND I FEEL VERY MISTREATED AND DISRESPECTED. I hope that no one else has to have a similar issue with this tailoring shop. A really good fast, reasonably priced dry-cleaners/ tailor is the The Great American in El Cerrito Plaza. They do a really great job and finish as promised in three days.
Don't use them.
Stay away, don't waste your time with this place. I used this place few times for several items and very disappointed. They may be able to handle simple alteration, like shortening pants, but definitely not a professional tailor. The owner seems like likable guy at first, but you will discover that he is just with lots of lip service. He will tell you that he can make it perfect and beautiful for you to just to get the work in. However, he does not deliver a quality work. Never on time. Results are disappointing. Advertises the shop as an expert on leather; don't believe it.
Not courtesy enough to tell me when he had made a mistake. He does not take any responsibility for his work. He has no pride as a professional. Bad business practice, don't waste your time with this shop, stay away.
Great tailoring. I've mostly had great service here. Zoli is a true craftsman, and his work looks very professional - you can hardly tell any alterations have been made when he's finished with it. I've had a floor-length dress taken in completely along the seam, and it fit me perfectly. I've also had pants taken in and out at the waist, and they were expertly tailored. The only problem I've had is when Pugi pinned a pair of pants for hemming - they turned out too short. But anytime Zoli has done the pinning they've been the perfect length. The hem always looks great and he matches thread color well.
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