Berkeley >Food & Dining > Cancun
2134 Allston Way, Berkeley, CA | Directions 9470437.869282 -122.266868
M-Th 10-9:30, F-Sa 10-10:30
Neighborhoods: South Berkeley
Worst customer service EVER, overpriced and also bad service – I placed a call beforehand to ensure that I will have my food in time. After placing my order over the phone, I informed the guy that I would come at noon. He was irritated and hung up on. Unexpectly, I was wondering whether it is worth it to come after experience his snappy attitude. I arrived there and witness him being extremely unprofessional to his other customer. He pretend as if he didn't hear them. When it was my turn, I informed him that I called in my order and is here to dine in. I gave him the coupon where you buy one get one free. He said NO.. You have to tell me over the phone. He said it is your fault not mine. He insisted that the coupon said you have to buy the same one in order to get the other one free. There is no where on the coupon that said that. He then snaps me and and barged off to tell his employee to stop the order. He came back and fuss at me (his customer) some more. He claims that he is the owner and manager and yet... treating your customer like the way he did is customer service. Obviously the man needed serious customer service training. There food is not even all that. There are many burritos that are way better for better prices too. Highly recommend that you don't go there unless you enjoy BAD customer service.
ABSOLUTE WORSE SERVICE EVER! THE GUY WHO CLAIMS HE IS THE OWNER IS RUDE!!! – They offer a buy 1 get 1 free coupon, of lessor or equal value, yet when we arrived they say it has to be the same exact item. First off when we called to place the order, the guy who answered was VERY rude! We should have known. When we arrived and presented the coupon the guy at the register was rude and said we needed to have the same item to honor the deal. When we stated we would just pay for both and not use the coupon, he got frustrated and rang the order up. After looking at the receipt we noticed he charged us for an additional item. When we asked him to refund us, he got mad and yelled at my friend and said "YOU ARE WRONG, I AM RIGHT!" We then told him we were not coming back and he said that is fine. I asked for my money back and to cancel the order then he threw the money at us. I asked another worker who the manager was and he said that same guy was the Manager, I asked the guy who was above him and he also stated he was the owner. If this guy is the owner and he works with customers that is AWFUL! I hate to see how he treats his employees and even worse how he does business and handles his food! NEVER EAT HERE! I dont care if they made the best food ever, bad customer service makes the experience worse!
Good cooking, great salsa – If you're looking for Mexican food beyond the generic burrito-and-taco-fare, try Cancun. Dishes such as mole poblano, nopales salad, birria, and rotating specials make the food standout. The prices could use a little work, but the salsa bar, with about 20 different varieties, never fails to get the taste buds sizzling. A good place to try in the Berkeley area.
Good...but not great. – Cancun was first recommended to me by a Mexican friend of mine; though I realize now that I should have taken her suggestion with a grain of salt. As a car-less freshman college student, she couldn't have possibly known at the time of the East Bay's more popular and authentic Mexican restaurants. While Cancun has an excellent salsa bar and works seafood more vigorously into its dishes in true San Diegan fashion, the counter-top pick-up restaurant does not live up to Southern California standards. For salsa enthusiasts, this is truly the place, though recent practices limit customers to two salsa containers, taking away more than half of the fun (and the flavor).
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