Auto West Honda Fremont

Recommends

Inger A.

Joined 2 years ago

Great Experience with Internet Sales Team. I had an excellent experience dealing with the Auto West internet sales team. Once I knew which car I wanted I contacted many dealerships through the Kelly Blue Book site. Alan Fernandez at Auto West was prompt to respond, answered all my questions quickly and delivered as promised. There was no bait and switch. They were efficient and the time spent in the showroom to pick up the car was minimal. I highly recommend them for an internet sale.

Doesn't Recommend

jokerzk

Joined 3 years ago

DONT BUY FROM HERE. BE WARNED.. I came here anticipating to buy a car. i called a guy named Ricardo, and i told him i live in san francisco, and i dont want to go there if the deal wasnt going to get done. i told how much i wanted to pay, and i told him my price was firm. He exact words was "come down here and ill take care of you". car salesmen usually dont agree to anything on the phone, which is fine but i told him i dont want to pay a certain amount. he said ok, ill take care of you. so i went up there at 6:00 pm and i had my money ready and i test drove the car and everything seemed to go well. then we got down to business. he showed me the price of the car, and i told him look i came down here for a reason lets negotiate on the price. he didnt want to negotiate. and i told him you made me come all the way down here, and the dumb ass has the balls to say i never said i was going to work on the price. he said when he talked about taking care of me, he was going to give me out weather mats and some stupid cup holder. i was stunned. this idiot told me on the phone that if you come now ill take care of you on the price. and he is offering floor mats. avoid this place, buy a toyota across the street. i had a great experince with them. i drove there right after i walked out.

Doesn't Recommend

anne999

Joined 6 years ago

horrible customer service - would NEVER buy a car there! Be warned!. We went to look at a Honda there and the salesman we got was named Ali. He was horribly unhelpful. They had one car in the style, color and options we wanted. We test drove it + asked some questions, to which we got mediocre answers. Since he was so unhelpful, we didn't really want to buy the car from him, and asked if we could put a deposit on it as a hold to come back and buy it later. He replied that it was "first come, first serve" and that they couldn't do that. We told him we were very interested, needed a few minutes to talk, + went off to a table in their showroom to discuss buying the car + how to negotiate the price. While we were discussing (probably 20 min), without telling us anything, he showed the car to another couple. We went looking for him + couldn't find him + when we finally did, we said we were ready to discuss pricing. He replied "oh that is too bad, I showed the car to another couple + I have to find out what they want to do first" To which I replied "but we were here first and you said it was first come, first serve. You didn't even check with us first". He said "let me see what they want to do". And while i was protesting, walked away to get their answer. He came back + said they were going to buy the car. Again, I stated that we were there first and that he had said it was first come, first serve and we were sitting in the showroom - he could have checked with us as to what we wanted to do before showing it. He said "too bad you took too long" AND WALKED AWAY. Didn't even try to help us or offer us anything - like finding the car elsewhere . JUST WALKED AWAY. I couldn't believe it. He could have had 2 sales, but clearly didn't care. We were so angry that we left immediately + I would NEVER go back for a car there, no matter what the price.

If you want an unpleasant car shopping experience, by all means take your chance. But if you want to actually buy a car, go elsewhere. You can buy a honda at any honda dealer!