Richmond >Home Repair & Service > American Soil & Stone
2121 San Joaquin St, Richmond, CA | Directions 94804-546737.905997 -122.314646
M-F 8am - 5pm
Neighborhoods: Southwest Annex
Terrible Customer Service, good selection of materials – Their products are fine, the customer service is just plain terrible. The manager Donna, simply refuses to have contact with customers when a problem arises.
I ordered gravel to be delivered in containers, paying extra because I didn't have the space to have it dumped on the ground. I told them to have the driver call me before delivery so I could explain where to dump it. They said no problem. Well I got home to find a big pile of gravel dumped blocking my driveway, WTF.
Needless to say they have been less than helpful in resolving this issue. Both salespeople I've spoken with told me I had to talk to Donna to resolve the problem. I have left three messages and even when they tell me she is there and they will transfer my call it goes to her voicemail and I never get a call back.
I have been a customer of theirs for several years, but this is the first time I've had to deal with an order problem. They have a few things to learn about customer service, most importantly not to just completely ignore a legitimate complaint hoping it goes away.
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