Berkeley >Vine Street Salon
Uncomfortable. I made my appointment over the phone and the woman I spoke with was very friendly. When I came in for my appointment, my hairstylist and the receptionists were also very friendly. My hairstylist made a great effort for me to have a pleasant experience; however, during 20 minutes of my hour, the manager was angry at the receptionist and lecturing her, which not only did I find to be extremely unprofessional- it was downright uncomfortable. When I get my hair done it is a special occasion for me, and I like to enjoy it and not feel stressed about the person who is getting in trouble 10 feet away from me. My advice for the manager/owner: If you're going to reprimand your employee, do it in private. None of your customers care to hear about it, and I'm sure your employee will appreciate not being embarrassed in front of the entire salon.
The receptionist in a salon is the center of our universe and everyone in the salon respects what they do.
I am sincerely sorry that the above client was made to feel uncomfortable. While I was trying to help the receptionist NOT make the same mistake in the future that she made that same morning, ( it left me 25 min. behind with a client waiting) she argued that she had not made the incorrect appointments.She did admit later on to making them and was sorry for being difficult.
Reprimand? No. Frustrated? Yes. We all have bad days, this was one of mine.You can take the girl out of Jersey, but, you can't take the Jersey out of the girl! I am just grateful that I didn't raise my voice, start waving my hands and begin cursing in Italian!
Remember to bring some "cash" to tip your stylist.
I love my hair after I visit Vine Street Salon...
I use to have really dry, long and thick hair the main problem that I have at home everyday is how to style my hair is a good way but never work so I don't like my hair at all... so my friend recommended me to this salon to see Winnie Fong and she did a really GOOD job I like her a lot
I guess she is not just a stylist because she even teach me how to style my hair in a easy way but still looks amazing... She even tell me everything step by step
Winnie cutted my hair to shoulder length with some layer around my face and thin out a lot of my thick hair, this made my face more slim and it look so smooth I never see my hair looks like that ( If you have thick hair remember to ask for the thinning shear)
A lot of my friends and even people I don't know like my haircut
I don't know I can't put the tips on my credit card but luckily ATM is around the block so if you are going to visit the salon remember to bring CASH to tip your stylist =)
upscale but reasonable.
I have recently moved from Sacramento to Berkeley and I have spent at least a month trying to find a salon that meets my expectation. I have been to several salon on Ashby but I wasn't too happy with the result. A few days later I was talking to a friend of mine who told me about Vine St Salon and I decided to give it a try. Beside the great stylist that they have (she said she was an intermediate stylist, but she did a GREAT job), there are a wide ranges of product that I can choose from, very upscale, nice/clean environment. Even though finding a parking is quite a hassle, it is well worth the time and money. I would highly recommend Vine St. Salon and I can't wait to get my highlight done next week.
Unappealing Decor and Below Par Talent.
I'd like to premise this review by mentioning that I have never been unhappy with a haircut, even in third world countries.
Frankly...my entire experience at Vine Street Salon was, at best, regrettable. I arrived at the salon right at the time of my appointment but parking was so difficult, I ended up spending ten minutes looking for it and then five more minutes walking to the salon. I walked in to find my stylist, Winnie, waiting for me but saying we wouldn't have time to cut my hair in the 45 minutes left. Once she sat me down, however, she found that my hair was already washed and so we began. I told her about the nature of my hair and that she had artistic license to do what she saw fit, which I always do because I figure that as an experienced stylist she would know what would best work for me. She trimmed my hair and then dried it without a brush leaving it very frizzy and she kept criticizing my hair. I tried to give a little direction when I saw that she was confused but she quickly rejected everything I said. I walked out not really knowing what the cut looked like because my hair looked so frizzy, when I got home and styled my own hair only to find that it was uneven. The receptionist realized that I was unhappy when I said I would never come back but did nothing. I DO NOT RECOMMEND THIS SALON.
As owner of Vine Street Salon I always go through my new client cards to keep tabs on where people locate us and any comment they may have about their experience. While looking at those cards my desk manager did make a note on this clients card that she did say, "I will not be coming back".
I am happy to report that I have contacted this client and have refunded her haircut price and offered to have my business partner, who is very experienced, recut her hair. Fortunately for us she has taken us up on the offer and hopefully we can meet her expectations. Customer service is very important to us and we are thankful for a second chance!
Long Time Client. We have followed Angela for the past 10+ years - she started out cutting my husband's hair - back than I went to who ever was avaiable - and decided to try Angela out - I continued because my husband continued to go to her - happy with each haircut - it wasn't until I wanted to experiment with color that I realized Angela did a excellent job. I also didn't realize how much I relied on her input, suggestions, skills and expertise when she decided to move to LA. I learned the difference while having to find another stylist where most of his clients had all the same color and look. Recently, Angela cut my hair from mid back to my shoulders - since this newest haircut I've had so many compliments!! Thank you Angela for your suggestion - although I was a bit hesitant with going that short - I love my new hair style. You will not go wrong when selecting Angela as your hair stylist for a special event or change in hair or make up look - she will make sure whatever you choose is combined with her expertise! Thanks Angela!!!
A clean well-lighted place...with great stylist(s)!.
Historically, I'm a cheapskate when it comes to my hair. And when I had a So-Low-Maintenance-It's-Just-Boring hairstyle, that was just fine. But one day I strolled out of Peet's, my brain addled with too much coffee, and on a whim I went upstairs to Vine Street Salon. "Cut it! Make it interesting! I don't care what you do, or what it costs!" I said. Fate put me with Angela, who thoughtfully listened to my rant, worked some mysterious magic with her scissors, and sent me out the door with an artful, stylish, layered look that was still low-maintenance -- but also absolutely fabulous! (And it wasn't even that expensive.) After more than FIFTY-TWO people complimented me on my new haircut, I decided I'd found something good. Angela knows how to cut hair REALLY WELL. Period. She's clearly got an eye for what looks good on a client, and she's cheerful, friendly and attentive to boot. I highly recommend her!
In all fairness to the rest of the stylists, they must be good as well, since I've watched clients of all different ages and hair types walk out of Vine Street Salon looking great. And the salon itself has good feng shui, or karma, or something -- it's full of light, and somehow manages to be both calming and bustling at the same time. And they carry Aveda products, which are largely environmentally-responsible and natural...like health food for your hair! Finally, I love how the salon has laundered wrap shirts that you can wear to avoid getting hair all over your street clothes...it's a nice, spa-like touch.
In sum: Go to Vine Street Salon! And go to Angela!
Loyal Customer. I have been going to Angela for at least 10 years. When she left for L.A. I was so bummed because she is the only person who can deal with my thin, curly hair. I explain what style and color I want and she's always on the money. She consults with me when I want a change and always is so concerned changing my look for fear of not being a satisfied customer. We're like old friends and her "bedside manner" is always great. She is so upbeat and positive. I would not only recommend Angela, but Vine Street Salon as a whole. They are very professional and friendly.
Fantastic Stylist -- highly recommended. I have been a customer of the stylist Angela for years -- I was referred to her when she was working in LA, and I have yet to find a another stylist/colorist who does as good a job. Firstt of all, let me preface this by saying that I am an extremely difficult customer to please. Especially when it comes to my hair. I like my blonde to be a warm golden shade with soft, gentle, lighter blonde and chunky highlights. For some reason, most stylists and colorists cannot seem to get this color and style exactly the way I want it. Angela was the only one who could. I went through many, many, MANY stylists before I found her. And I went to some of the best and priciest salons in LA. Also, I have found that her cuts last longer and stay fresh longer than other cuts I received previously. I have since referred Angela to many of my girlfriends and am extremely bummed that she relocated to Berkley. I read the above experience, and must say that I am really surprised, as I have had nothing but fantastic results with Angela. As have my friends who I referred to her.
As owner and stylist for over 25 years it is difficult for me to see a "bad" review online when I know the quality of work a stylist is capable of. Neither the stylist, nor myself, can continue to grow if we do not know when there is a problem. AND YES FOLKS we can miss the mark...just like any other profession. BUT, we cannot make it right if clients do not voice their concerns directly to us.The salon is only as successful as the people who work there. This salon is nothing without its diverse, talented and dedicated team.
great color and cut. I had an amazing haircut and color done by a stylist named Angela. She was not only friendly but listened to everything I had to say. With me not knowing how to explain things Angela sure knew what I wanted. I left feeling great and knowing that I now have a great stylist to go back to. Thank you Vine st. salon
I went to Vine St. based on a recommendation from a friend who is quite happy with her stylist. I was cut and colored by Angela, twice. The first time the cut was ok, not the best but not terrible either. The color was darker than I would have liked but I could cope. I have been having my hair colored for years and sometimes it takes a couple of visits to get it right. The second time was not a good experience for me. I stated several times that I wanted highlights that were subtle. I came away with bright red streaks on my dark brown hair, some streaking quite thick. As well, the color of the highlights ran out in a week, turning a dull dirty blonde color. The cut was atrocious. I wanted soft long bangs cut at an angle. I received very short, ragged bangs that can not be fixed but have to be grown out.
I've read the Business responses to some of the complaints to the salon. For $250, I expect it done right, the way I asked, and there is no second chance at that price. I wouldn't dream of asking for my money back, but I will take my business elsewhere.
since we have had a problem that was not bought directly to our attention.As owner of the salon it is important to make sure each and every client is satisfied...period.
When the salon has a problem with a service we want to know.It would be great to be able to correct the problem before it is broadcasted to the internet. The client is not wrong here. If I were to pay for a service and it did not meet my expectations, I would personally bring it to the store owners attention.If we do not know there is a problem we cannot correct it. I believe a complaint without a solution is part of the problem.
All of us ,as consumers, deserve to get quality work and the above client did not. I would like to receive an e-mail from this client because she deserves a refund and a re-do on the color and cut, when she is ready to have it done. The salon has 22 stylists who are very talented and no client should ever have to pay twice.
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