Claremont Resort & Spa

06/12/08

Not impressed at all

by arrivalanche at Citysearch

I got my girlfriend and I a weekend package with a room, meals, couples massage, ect. and we booked everything months in advance. We even confirmed the week before for our couples massage. When we got there they said that there was no such apt for us and that they would do it for later, but they would have to see if they could find someone to come in and do it. The impression was that we were wrong and that we were inconveniencing them. Then when we did get our massage we had two guys, one of which joked while he massaged my girlfriends butt. Needless to say we will never be going back to that spa ever again. The hotel is pretty nice for a weekend get away though.

04/16/08

You Definitely DO NOT Get Your Money's Worth

by RegularReviewer at Citysearch

From rude staff that lies to you when you try to book an appointment to missing spa attendants and masseuses who don't understand what "firm" means, I am very upset with the Claremont. I have come here many times before and ever since the change in ownership to KSL, the Spa has been a joke. The prices have become ridiculously high and now they even charge an extra $5-$10 on everything from Friday to Sunday---just because they can. I'm tired of paying that kind of money and hearing people carry on conversations outside my treatment room and not being taken care of to ensure that MY needs are being met, not the staff person's needs. I'm fed up with the Claremont. They now have a limited spa menu with bigger prices. It's a joke for anyone who has been a longtime client...like me.

• Pros: Easy Parking, Coffee nearby
• Cons: Inattentive staff, way too pricey, reservaation agents who lie

04/11/08

Not very relaxing

by dseda at Citysearch

I was disappointed with the experience from beginning to end (including dinner afterwards). I was pretty shocked to receive such poor service after a friend with superlative taste recommended the Claremont. Do yourself a favor and locate your nearest Aveda spa if you want real spa treatment. I've yet to try Bliss in San Francisco but may brave the drive in from the bucolic east bay if this is the best to be had here. I'd like to think the staff are overworked, but the poor service seemed endemic.