Berkeley >Shopping > Site For Sore Eyes
2174 Shattuck Ave, Berkeley, CA | Directions 9470437.869701 -122.268002
Neighborhoods: South Berkeley
Great place. Five stares all the way. I have a difficult prescription and am very picky. The staff was incredibly helpful. I got beautiful new glasses and the lenses are the thinnest I've ever had. Cost me almost $200 LESS than anything I've ever bought before plus I got a 2nd pair free!! Totally Free! they look great, I got them in just 2 days. Everyone ;loves them. I cant recommend these folks any higher. Best place for sure
DO NOT PATRONIZE THIS BUSINESS. Very sloppy, rude customer service. Cheap AND dishonest.
I bought glasses here that came with a scratch on one of the lenses. I went in to pick up my glasses and they could not find the glasses at all. After looking for 10 minutes or so they finally found them, with the scratch. The owner (Paul) told me he would immediately order a new lense but that I could take them away to use in the meanwhile. But apparently he forgot all about it and forgot to note the date I picked up the glasses in their records or that their was a defect they were going to fix...
.... One year later still waiting for them to replace my lense. I finally went in to get the lense replaced. The owner denies ever telling me that he would replace the lense but now says that if I BUY one new lense (at full cost) he will replace the defective lense. He basically said I was making it all up and blaming me for not insisting that they do what they were supposed to do-- order me a new lense and then call me when it was ready.
In addition, they refuse now to honor the one year scratch warranty. I originally ordered the lenses a year ago on October 5. I picked them up a couple of weeks later. But they did not give me any paperwork on the pick up and now because the owner neglected to make a note in their records that I had even picked up the glasses they are claiming October 5 warranty expiration.
These people are cheap, rude, sloppy and dishonest.
Wide variety – This place is so much cheaper than Berkeley Optometry which is where I have been going for years. They also have a wide variety of glasses to choose from and they constantly have deals like buy one get one free. If you have anthem blue shield, you also get a discount.
So far so good – So far, so good. After several trips to fancier and more expensive boutiques, I wandered into Site For Sore Eyes. Found a fun and stylish German frame at half off, handed over my prescription, was fitted on the spot, and will have the frames in a few days. Plus, because I was unsure about the color, Paul has ordered the same frame in a different palette. If I prefer them, I can exchange them for the pair I bought. . . . And that's not all: they are currently running a two for one promotion. I can choose a frame from their limited selection of cheapie frames and get a second pair for free. Or I can have new lenses put into my old frames. Seems like a good deal to me.
I absolutely love the selection and service at the Berkeley Site for Sore Eyes!! They are always very helpful in finding me glasses that accentuate my best features. I have been going to them for over 8 years, and they never fail to impress me. I would highly recommend them to all.
I picked up two pairs of glasses this afternoon, and was truly impressed with the quality and fit of them. Although they are not the cheapest eyeglass store, they are the best, and they provide a very generous replacement service, as well as lenses which carry a lifetime warranty against scratches. If you are looking for prescription glasses, I would definitely suggest that you check them out first.
Oh, and my glasses were ready three days sooner than they said they would be. Excellent!
Satisfied – I just used Site for Sore Eyes for the third time. As before, I am quite satisfied. They were friendly and competent, had a wide selection, the price was good. The doctor making my prescription was very careful and thorough. Everything was fine.
happy customer – I am a happy Site for Sore Eyes customer. I had issues with my glasses, and, as they were under warranty, I got them replaced. However, when the issue happened again, I thought I was out of luck. However, Paul, the manager (owner?) sensing my frustration, went over and above to make matters right. Hopefully he can even talk the manufacturer into doing their part. Paul can seem brash as he is from New York and he tends to "cut right to the chase". Some folks in easy going Berkeley can take him the wrong way. However, I think he is a fair and decent guy and is really concerned that his customers are happy so they keep coming back. After all, there are many places that can sell glasses. I judge and optical center on how they treat you after they make the sale. Thumbs up to Site For Sore Eyes. I also really liked the optometrist.
Great Service – I was pretty happy with the service I received here. They had a pretty good selection of frames compared to LensCrafters.
Everyone was pretty helpful and they were easy to get an appointment with. They were able to retrofit my current frames no problem.
I have had great success in Site for Sore Eyes, Berkeley. The manager/owner, I think his name is Paul, is an excellent salesman who always finds the right glasses that fit me. As a guy, I need someone who can be straight with me if they look right. He is, and he doesn't hard sell it. He also stands by his word. I have returned glasses more than once and he happily accepts them.
But this year he topped himself: he encouraged me to buy a pair I felt were a little stretch for me. WHen I got home, everyone thought they were outstanding on me. I went back and shook his hand thank you.
But 2 months later someone rolled over them destroying them. I did not buy insurance and he did not have the same pair to replace it. I replaced them with a similar design but not quite as dynamic. He sold them to me at cost, and threw in insurance on this pair. When I seemed still dissatisfied, he offered to see if he couldn't get another pair like mine-they required a special order-and if he could he'd exchange them for the new version. After a few weeks I gave up that it would happen, but one day I got a call and he had managed to get a pair. I went in and he happily exchanged them for the replacement frames. this was beyond the call of duty. I love my glasses. I think this guy is legit. I will continue to get my glasses there.
Extremely Positive Experience – I had an extremely positive experience with SFSE -- it was definitely the best experience I've ever had in a glasses place.
I only went there because the place down the block, For Eyes, (which I went to 5 times looking for frames,) didn't have frames that I liked.
I told Paul that I'm very picky about frames and in fact may be a "problem customer." He said, "Problem customers are my specialty" and was So Helpful in helping me pick out frames.
The glasses were ready the next day! - as promised. I didn't like the decision I made to get "smart glasses" (which automatically transition to sunglasses) and again, as promised, they changed them to regular glasses - the next day! In the mail I received a $25 coupon, which I put towards my 2nd pair of glasses - which are free if you get a single lens, but I got them as progressives so there is additional cost for that. I really like the 2nd pair too and they were also ready - the next day!
My clip-on sunglasses arrived a couple of weeks later.
I dealt mostly with Bill after picking out the frames and I found him very knowledgeable, helpful and conscientious.
I highly recommend Site for Sore Eyes in Berkeley.
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