05/10/07

Good food, HORRIBLY rude and OBNOXIOUS service!

by scarletbohemian

I've been going to Barney's for years. The service was uneven but the burgers were good and I continued to be a customer, until this week! when paying the cashier for my meal, i discovered i put my money in the leatherette binder, but left the paying receipt at my table. leaving for only a minute to retrive my check, i left my sunglasses and a take home order on the counter, in front of the cashier. upon my return, i discovered that the bag containing my 85 year old Mother's burger and order of fries had been picked up, either by mistake, or had been taken by someone intentionally. I was told, it was "not their responsibilty to "guard my food", and they had "saved my sunglasses". I was told that it was too bad, but they were not going to replace the "lost" food. They were so callous and so inconsiderate, I was amazed. Obviously I found this to be rude, obnoxious, and totally lacking in customer service and told them so. Only after a very unpleasant exchange, with diners and others comiserating with me, did they agree to prepare a replacement burger and fries.. I am still shaking my head in disbelief 3 days after this experience. I called to speak to the Owner before posting this, but did not get the courtesy of a response. I shall NOT be going back!

12/27/06

Bland, tasteless, boring-to-average

by salsaboy

I don't know what the fuss is about. I'm a vegetarian and liked the various vegetarian burgers offered by Barney's. The food, however, was on the bland side. My veggie burger wasn't any better than TGI Friday's or the Cheesecake Factory (neither of which I would recommend), and the fries (I tried the steak fries, not the curly) -- while very hot, were tasteless. Reasonably good quality ingredients, but something was lost in its execution. Put another way, there was nothing "yummy" about this experience . . . . nothing drawing me to return or to try again. Perhaps the beef, chicken, or turkey burgers are out-of-this world. Ditto for the Wildwood Organic Tofu burger. But, I only tried the garden burger, and my experience was sufficiently uninspiring that I don't see myself venturing down to Barney's again unless I am with other people who adamantly insist on going there. The service was indifferent.

• Pros: Lots of options
• Cons: Food was tasteless and boring; service was indifferent

03/12/06

Great place for the munchies

by stainlessmirk

ORDER THE CURLY FRIES, they are absolutely to die for!