Madrigal's At Lake Merritt Htl

04/13/09

We were really looking forward to eating here.

by karent at Citysearch

Easter Sunday, our party of 4 arrived at 12:10 for a 12:00 reservation (the church service ran long).

The room was relatively crowded, but there were empty tables and several groups getting to the end of their meals.

We waited another half hour to be seated.

After we were seated, we waited another half hour with no sign of a waiter. There were several running around like mad, but none of them came near us. Finally, the bus girl took pity on us, wrote down our order very carefully and went off to submit it to someone.

AN HOUR LATER WE STILL HAD NO FOOD!

We got up to leave and the manager assured us that our food was coming right out. We sat back down and it did.

Every single order had a mistake.

So we left.

It's a beautiful space. They get lots of good reviews.

But not from me.

I'll never go back. I'd be afraid to even try."

• Pros: Amazing View
• Cons: horrible, terrible, inexcusable service