Fenton's Creamery

10/16/09

SUPER BAD CUSTOMER SERVICE

by RMATT

Called ahead of time to see if they carried a particular type of pie. I was told they did, they had them in stock and I was given the price. Made a trip there only to be told that the price quoted me was wrong. I understand people make mistakes but the manager did absolutely nothing to gain my continued patronage. He basically said there's nothing he can do for me.

In essence, the manager stated "you called here, was told a price of an item; you drove here expecting to pay that price, you arrive and discover the amount was wrong, well, screw you, I can't/won't make this situation better."

To the manager, I would suggest a refresher course in customer relations and customer satisfaction. Personally I will never treat my customers the way I was treated. I've gone out of my way to accommodate people who are buying from me, whether refunding their purchase price, shipping price or both.

Fenton's you receive two thumbs down from me. I will discourage any and everyone from patronizing your establishment, whether family members or business associates. It may only be a small dent but sometimes those are the ones that really hurt.

06/16/08

Don't go here WASTE OF TIME & GAS!! ESP. W/ KENNY AS MANAGER

by i4u2cliza

Our family went here on Father's Day to enjoy some good family time, ice cream & b/c we visitied my grandpa a block away. Boy were we in for the worst experience ever!!

We had a party of 7 adults, 2 toddlers including my 37 week pregnant self. The teen hostess said there was a 30 minute wait, so we waited patiently as parties of 2,3,4,5,6 were seated as they walked in. We were told we were going to be seated in the room in the back past the restrooms, & to wait 10 more minutes. Because we came from SF & some from Walnut Creek we waited. We got there at 4:45 and didn't get seated until 6:05 (after me telling the hostess I am hungry & pregnant).

Turns out they were waiting for another waiter to start his shift at 6:00 to serve us! They sat us in the back room and there was no one there! The waiter that just started his shift came over after 5 minutes & we had to speak to the manager. The manager, Kenny was non-chalant about the whole thing and said they were short handed. My mother & father were frustrated by his attitude that they just stormed off. My brother & I had to explain our frustration to get some sort of reaction. It was just plain wrong to keep us waiting for that long. DON'T EVEN PLAN TO GO HERE ESP. VIA CAR. NOT WORTH THE SOARING GAS PRICES FOR HORRIBLE SERVICE.

• Pros: plain old ice cream flavors, nothing special
• Cons: run by teens..poor customer service

01/04/08

Fun place to eat, but a little overrated

by taoseattle

I went there with some local friends, and was pleased at the retro look and fun atmosphere, but was disappointed when they were out of my first three choices for ice cream. Also, there was a definite lack of option for those who are lactose intolerant/sensitive (there were few sorbets, and they were out of all of them). The light ice cream I got was good, but lackluster.

Fun to go to with friends, but relatively expensive with long lines.

• Pros: Busy and fun--a good place for friends to go
• Cons: Relatively expensive, lack of lactose-sensitive options