High Street Hand Car Wash

8 reviews

(510) 536-4333

569 High St
Oakland, CA 94601 37.7671 -122.222

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Neighborhoods: South Kennedy Tract, Coliseum North

Last updated 9.05.09

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What People Are Saying About High Street Hand Car Wash

The Editor

Contributor

Citysearch

Hand car wash provides expert vehicle care and cleans your car inside and out.

MISLEADING & BAIT & SWITCH TACTICS

On Memorial Day, my girl took her father's car here for a $40 oil change and car wash. To her shock, the final bill was over $100. They claimed she had authorized a motor flush, which she had not. They had showed her a very dirty air filter, claimed it was from the truck and, without telling her the price, suggested she get a new one. She agreed to the air filter, but was told minutes later they did not have one in stock and they'd started a motor flush instead. I spoke with car wash manager Joseph MACATANGAY who said they always tell the customers the cost and show the prices on their computer screen and would not begin any work unless the customer agreed to it. When I told Joseph she had not been told of revised costs until she received the bill, Joseph said his employees would never lie and said told me my girl was lying. I don't doubt there are those in Oakland who fail to pay for services, but my girl is a responsible person who willingly pays for services she authorizes. The issue here is that they did work without her informed consent. I asked Joseph why a written estimate for customers to review and sign before commencing any work was not provided. He did not have a response. This whole experience was full of questionable business practices which I will be reporting to the appropriate governing bodies.

Cons: crisis/pressure tactics to do additional work, fail to provide price information before conducting additonal work,

helpful (0) not helpful (0) comment

01/30/07

STAY AWAY - STOLEN PROPERTY and a slow, terrible job to boot!

by djmm

If there was one word to describe this "business" it would be sketchy. Sketchy people doing a lousy job and stealing from your vehicle. I brought my car in and it was slowly "washed" over the course of an entire hour. When I got it back it was barely cleaned and had some gifts I had wrapped from a trip I took STOLEN. There were no managers on duty or anyone who gave a @#*%. STAY AWAY. You've been warned.