I have been a Changes customer for over 5 years and time and time again, I am impressed with the level of customer service. I usually have deep tissue sports massages to help me with sciatic nerve issues and when the service is over I feel as if I am walking on air. I enjoy the foot soak beforehand as it compliments the massage thereafter... I will usually lay in the aqua terra room when the service is over to relax a little bit more and never feel as if I am being rushed out of there... This spa is definitely worth it.
I've been a long time client at Changes and continue to go there for 2 main reasons: 1) the atmosphere - very friendly, warm and relaxing, and 2) the people; from the receptionists to stylists to manicurists. I get my nails and hair done there on a regular basis. They always are very accommodating if you call when running late, which I have done and when making appointments. Parking is good - street parking in Walnut Creek can be difficult - but there are 2 parking garages (which Changes validates for) within 2 blocks and I've always gotten a spot at different times of day, even at Christmas. All in all, I believe Changes is a great place to relax into beauty.
Worst Salon in Walnut Creek!.
I have been going here for approximately 2 years and I just can't take it anymore, as it has gone completely down hill! I agree with the girl below. They are only trying to make a quick buck. If you want to be rush out, treated like you don't matter then go here.
The people that work here seem miserable with their job or life, I don't know what it is. But I am WILLING to pay top dollar and STILL DO NOT get the service I request!
Nice afternoon. I went here to celebrate becoming employed again, and found this spa to be a pleasantly run, albeit a bit noisy establishment. That's always the risk you run when the spa is attached to a shop. The foot bath was nice except for the ladies sitting next to me yakking like they were in a nail salon. Ladies: Spa etiquette: If you are in a dimly lit part of the spa where people are quietly relaxing.....please do so yourselves! My massage was perfect, and the massage tech listened carefully to my needs and kept checking with me throughout. My only complaint is that for my manicure, the nail technicians are out in the lobby of the salon, which is a bit jarring when you've just been in a quiet massage. Pedicures, however, are done in the quiet part of the salon, and I did have a wonderful "dozing pedicure" where she reclined my chair back while she worked on my tootsies....never had that before! Overall, nice people, however, and great afternoon!
Great products if you have the money. I get both my hair and waxing done at Changes because the staff is incredibly professional. As soon as you walk into the salon, you don't feel like an outsider (as some salons can often make you feel like). Everything is incredibly sanitary and modern, and the products available for purchase are some of the top names. They always make me feel like a superstar, whether getting my hair cut or waxing something. The prices are a bit steep for its suburban location, but I only go once in a great while to make my money stretch. They understand that and always take it into consideration. In addition, they have late hours so I rarely find them completely booked.
It was awful until I found Jim. He was great! My hair is very asian - straight and on top of that thin too. So I like short haircuts with graduated bob at the back and an A line in the front. I've never been happy after the haircuts until I found him. Once when he wasn't available Rachel had cut my hair and I left very unhappy. First of all, the woman wore extremely uncomfortable clothes (tight jeans and high heels) that prevented her from bending down. And she used a razor blade the whole time, even though I kept asking her to use the scissors.
Without knowing that Jim has left the Changes I called the place last week and was told that he is not there, but they insisted in finding someone else who could cut my hair. That someone else was Elisabeth. She was clueless what I wanted! In a minute she started to cut I knew if was going to be a fiasco. I was ready to cry when I saw a stylist next to us cutting someone's hair. That was basically the haircut I wanted and I told Elisabeth about it. And then that stylist next to us - Caron looked what I had and I think she knew Elisabeth's incompetence and stepped in and cut my hair! And saved my day.
Elisabeth can't cut hair, maybe she is good at coloring, but she is not a good stylist. But it's not fair that she charges $52!
Stay away from this place.
After being 15 mins. late for my appointment because there was NO parking with in 6 blocks things went from bad to worse. Me being late seemed ok because the hair stylist was 30 mins late her self.
I asked for some low lights and my hair is so dark... I cant even stand to look in the mirror.
The hair stylist knew I was not happy and yet did NOT offer to fix the problem because she thought my hair would become damaged by what she had done.
And if thats not bad...... $200 dollars later I will have to pay someone else to fix my hair......
Bottom line .
Bad Parking, inexperience, Over priced
EXPENSIVE BUT WORTH IT. I have been going to Changes for a while now. My first experience was HORRIBLE. I had extremly long, thick, and naturally curly hair. I told my stylist, Jim, that I only wanted a trip. He kept insisting that I get more and more cut off. I told him no! Not only that but I was kicked out before he was even done drying it because he said he had another client coming in. I then received a gift card from someone and decided to give it another chance. I called and asked for a senior stylist who could cut natually curly, thick hair, and I wanted enough time to have my hair dryed straight. I saw Jack, and was WONDERFUL!!! He knew exactly what I wanted and I absolutely loved my hair cut (I had about 8 inches cut off). Jack's hair cuts are about $20 more than anyone else there and his schedule is booked for months out. That being said I have started going to Lauren and she does a great job too. If you don't mind waiting 3-6 months for an appointment I would highly recommend Jack..NOT JIM! But Laruen is great as well. Overall, I always leave with a great cut, which can sometimes be very hard with naturally curly hair. If you need your hair dryed make sure you tell them when you book or you will be kicked out.
GREAT SALON VERY CLEAN AND WONDERFUL STAFF. THIS SALON IS WONDERFUL. A LITTLE ON THE HIGH SIDE FOR HAIR CARE PRODUCTS AND HAIR SERVICES. IT'S WORTH CHECKING OUT ONCE
ABSOLUTE ABOMINATION HAIRCUT.
I had a gorgeous haircut that I had gotten at a very fine salon in New York. 2 months later I needed a hair trim. I requested a senior hairstylist who could work with curly hair. She was shown closeup pictures of the original haircut from front, back, and both sides, and asked to follow the lines of the original haircut. She was also told that I specifically did not want many layers, because my very curly hair would frizz if she did that. I ended up with a misshapen hairstyle, so much layering I couldn't see straight, and my beautiful, elegant original hairstyle completely butchered.
On top of that, the stylist was so lost, that she piled on hair product after hair product while blowdrying, until eventually my ridiculously styled hair was gunky, flat and sticking out funny. I rushed home to wash my hair, just to keep from looking goulish.
After calling and comp-lainging to the manager, I was offered a free hairstyling to correct the mistakes, but my hair had been so completely chopped up that the new stylist and I both agreed that we would have to wait at least 2 months before he could even attempt to correct the problem.
The manager expressed surprise when I told her my haircut was so bad and told me that she herself would have recommended that particular stylist. Knowing that the manager would recommend someone so inept made me uneasy. However, I must say that the second stylist was genuine and straightforward and seemed to understand what had gone wrong.
IT will be 6-8 months for my hair to grow enough so that I can have the original hairstyle I loved, because the stylist cut the whole thing up so bad.
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